Customer Solutions Specialist — On-Site

AppleOne Employment Services; Renton (WA); Presencial; USD 44.000 - 54.000; Jornada completa

Descripción de la vacante

AppleOne Employment Services in Renton, WA seeks a Customer Solutions Coordinator to support customers in a fast-paced call center environment. The role focuses on accuracy, follow-through, and professional service, with opportunities to contribute to program operations and customer experience.

The position offers a stable team setting, opportunities for growth, and a long-term career path in customer support and client care.

Formación

• Handle customer inquiries in a call center environment.
• Research, troubleshoot, and resolve customer issues with accurate follow-up.
• Document interactions and updates in the database.

Responsabilidades

• Answer routine telephone inquiries in a professional call center environment.
• Research, troubleshoot, and resolve customer issues with timely follow-up.
• Document phone calls, customer interactions, and account updates in the appropriate database.
• Process account update requests and perform accurate data entry.
• Support additional operational tasks including payment negotiation, fee reductions, and copier maintenance coordination.

Conocimientos

Customer support

Call center

Data entry

Excel

Herramientas

CRM system

Descripción del empleo

AppleOne Employment Services in Renton, WA seeks a Customer Solutions Coordinator to support customers in a fast-paced call center environment. The role focuses on accuracy, follow-through, and professional service, with opportunities to contribute to program operations and customer experience.

The position offers a stable team setting, opportunities for growth, and a long-term career path in customer support and client care.