Customer Solutions Specialist - Hybrid (Fairfield)

Veritiv

Fairfield (OH)

Hybrid

USD 45,000 - 65,000

Full time

6 hours ago

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Benefits offered by this job

Healthcare benefits

401k

Paid time off

Tuition reimbursement

Job summary

Veritiv in Fairfield, OH is seeking a Customer Solutions Professional to foster loyalty by efficiently handling orders, inquiries and concerns with professionalism and speed, and by customizing services to meet each customer's needs. You will collaborate with Sales, Supply Chain, Operations, Finance, and more to deliver seamless service.

The role requires 3-5 years of related experience and a Bachelor’s degree is preferred.

Qualifications

3-5 years of related job experience.
Experience with Salesforce.com or other CRM is preferred.
Bachelor's Degree Preferred.
Excellent verbal, written, people and diplomacy skills.

Responsibilities

Serve as the primary responder for customer inquiries and grievances.
Address and rectify issues related to pricing, billing, credits, payments, and shipping.
Navigate company systems and processes adeptly to independently resolve concerns.
Offer proactive and efficient service to all customers, ensuring high satisfaction.
Enhance customer retention by anticipating and meeting their evolving needs.
Maintain strict adherence to order entry protocols.
Build and nurture relationships across the organization to include Sales, Supply Chain, Operations, Finance and more.
Keep customer account details current within Salesforce.
Contribute to training and development of new hires through job shadowing.
Other related duties and responsibilities as required or assigned.