Customer Solutions Specialist (Bilingual)

Liquid Environmental Solutions Corporation; Irving (TX); On-site; USD 29,000 - 36,000; Full time

Job summary

Liquid Environmental Solutions Corporation seeks a Customer Solutions Representative (CSR I) to handle daily customer communications, listen to inquiries, and present LES services using a consultative approach. You will collaborate with a team of CSR professionals to achieve call center objectives.

The role emphasizes professional, warm interactions and effective use of reporting and case-management systems in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Exceptional verbal, written, and analytical skills.
• Proficiency in Microsoft Office and ability to manage reporting and case management systems.
• Bilingual proficiency in English and Spanish preferred.

Responsibilities

• Manage daily customer communications, ensuring every interaction is professional, warm, and friendly.
• Actively listen to and respond to customer inquiries, confirming understanding of their needs.
• Utilize a consultative approach to present LES services, highlighting how our solutions meet customer needs and enhance their operations.
• Collaborate with a dynamic team of CSR professionals to achieve overall call center objectives and exceed customer expectations.

Skills

Verbal communication

Written communication

Analytical skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office

Reporting systems

Case management systems

Job description

Liquid Environmental Solutions Corporation seeks a Customer Solutions Representative (CSR I) to handle daily customer communications, listen to inquiries, and present LES services using a consultative approach. You will collaborate with a team of CSR professionals to achieve call center objectives.

The role emphasizes professional, warm interactions and effective use of reporting and case-management systems in a fast-paced environment.