Customer Solutions Representative

Liquid Brand; Irving (TX); On-site; USD 29,000 - 32,000; Full time

Job summary

Liquid Environmental Solutions is seeking a Customer Solutions Representative (CSR I) in Irving, TX to be the frontline for customer inquiries and service requests. The role emphasizes professional, warm communication and accurate documentation using Office and reporting tools.

Qualifications include a high school diploma, strong verbal and written skills, and analytical abilities; bilingual English/Spanish preferred. Equal opportunity employer with a focus on safety and compliance.

Qualifications

• High school diploma or equivalent.
• Exceptional verbal, written, and analytical skills.
• Proficiency in Microsoft Office and ability to manage various systems for reporting and case management.
• Bilingual proficiency in English & Spanish preferred.

Responsibilities

• Manage daily customer communications, ensuring professionalism and friendliness.
• Listen actively to customer inquiries and confirm understanding of needs.
• Use a consultative approach to present services and show how solutions meet customer needs.
• Collaborate with a CSR team to achieve call center objectives and exceed customer expectations.

Skills

Verbal communication

Written communication

Analytical skills

Bilingual English/Spanish

Education

High School Diploma

Tools

Microsoft Office

Job description

Join Our Team at Liquid Environmental Solutions as a Customer Solutions Representative (CSR I)

At Liquid Environmental Solutions, we are passionate about leading the way in non-hazardous liquid waste management, dedicated to providing innovative, reliable, and exceptional service to our customers. As a Customer Solutions Representative, you will play a crucial role in delivering outstanding customer experiences, serving as the primary point of contact for all service requests.

Compensation starting at $21/hr

Key Responsibilities:

• Manage daily customer communications, ensuring every interaction is professional, warm, and friendly.
• Actively listen to and respond to customer inquiries, confirming understanding of their needs.
• Utilize a consultative approach to present LES services, highlighting how our solutions meet customer needs and enhance their operations.
• Collaborate with a dynamic team of CSR professionals to achieve overall call center objectives and exceed customer expectations.

Why Work with Us?

• Be part of a company that prioritizes innovation and continuous improvement, with industry-leading technology that streamlines communication and enhances service delivery.
• Enjoy a supportive work environment that values teamwork and personal accountability.
• Contribute to a company committed to compliance, safety, and environmental stewardship.

Qualifications:

• High school diploma or equivalent
• Exceptional verbal, written, and analytical skills.
• Proficiency in Microsoft Office and the ability to manage various systems for reporting and case management.
• Bilingual proficiency in English & Spanish preferred.

Join us in our mission to provide unmatched service in waste management and help us build long-lasting relationships with our customers.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.