Customer Solutions Specialist (Accounting, Tax, Bookkeeping)

Foundever; United States; Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K with company match

Employee discounts

Referral bonuses

Career development

Paid training

Job summary

Foundever is seeking an Account Resolution Specialist to support QuickBooks Online Accountant customers through inbound calls and premium service. You will guide clients in invoicing, bookkeeping, setup, payroll, and more with a focus on white-glove support.

The role is full-time hybrid in Orem, UT, with 100% paid training, comprehensive benefits, and opportunities for career development within a global CX leader.

Qualifications

• Experience with QuickBooks Online required.
• Experience in customer service industry, preferably with advisory involvement.
• Exceptional verbal and written communication skills.
• Ability to learn new products and quickly adapt to updates.

Responsibilities

• Assist QuickBooks Online Accountant customers via inbound calls.
• Provide white-glove customer service to premium customers.
• Guide customers through invoicing, bookkeeping, account setup, payroll, and more.
• Demonstrate critical thinking and problem-solving on complex issues.
• Stay updated on the latest QuickBooks versions and related products.
• Collaborate with peers to ensure top customer and employee experience.

Skills

Customer service

Communication skills

Advisory experience

Learning new tools

Tools

QuickBooks Online

QuickBooks Online Accountant

Job description

Remote

Job Overview

Foundever is hiring Account Resolution Specialists! As part of our Contact Center Support Team, you will deliver exceptional, personalized support on accounting and tax platforms by guiding customers through QuickBooks features like invoicing, bookkeeping, account setup, and payroll! Experience with basic financial concepts related to bookkeeping and accounting is a plus!

Location:

This position is onsite / remote in Orem, UT. Our address is 545 E University Pkwy, Orem, UT 84097

Work with Us and Enjoy:

• $25/hour
• 100% paid training
• Full time schedules (40 hours per week)
• Benefits including medical, dental, vision, and life insurance
• 401K retirement plan with company match
• Employee discounts
• Referral bonuses
• Experienced leadership
• Employee-focused culture
• Career development opportunities

Responsibilities:

• Support the QuickBooks Online Accountant customers to manage their clients’ QuickBooks accounts through inbound phone calls
• Provide a white-glove customer service experience to premium customers
• Guide customers through QuickBooks features including invoicing, bookkeeping, account setup, payroll, and more
• Demonstrate critical thinking and problem-solving skills through complex issues
• Stay knowledgeable and updated on the newest versions QuickBooks and associated products
• Collaborate with peers and partners to ensure the best customer and employee experience

Qualifications:

• Experience with QuickBooks Online required, QuickBooks Online Accountant a plus
• Proven experience in the customer service industry, preferably with involvement of an advisory role
• Exceptional verbal and written communication skills
• Ability to learn new products and quickly adapt to new features/updates
• Experience with or interest in basic financial concepts related to bookkeeping/payroll/Accounting 101
• Certified in QuickBooks ProAdvisor (preferred)

About Foundever™

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.