Customer Solutions Specialist

Jobtailor; Kansas; On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor is seeking a Customer Solutions Representative to manage end-to-end order processing, coordinate with internal teams, and guide customers through product navigation. You will handle email inquiries, distribute invoices, and support high-volume distribution accounts.

Ideal candidates have 2–3 years in customer solutions, solid CRM/ERP knowledge, and strong Excel/Word skills, with meticulous record-keeping and teamwork abilities to ensure smooth operations.

Qualifications

• High school degree or equivalent.
• Excellent English verbal and written communication skills.
• 2–3 years' experience as a Customer Solutions Representative.
• Solid working knowledge of a CRM system.
• Solid working knowledge of phone systems.
• Ability to read schematics and illustrated parts lists.
• Solid ERP system knowledge.
• Working product knowledge.
• Knowledge of Microsoft Excel and Word.
• Excellent attention to detail.
• Ability to maintain complete, accurate records using appropriate systems.
• Ability to work cooperatively within a team.

Responsibilities

• Own and manage end-to-end processing of GAF orders.
• Collaborate with internal departments to ensure seamless customer experiences.
• Provide product recommendations and technical guidance on product functionality and website navigation.
• Respond to customer and sales inquiries via email.
• Retrieve and distribute invoices and packing lists.
• Manage the Customer Service Chat platform and lead real-time engagement.
• Provide tailored support to high-volume distribution customers.
• Provide backup coverage for phone queues.
• Maintain accurate CRM records and perform account maintenance.
• Support customer account updates and changes.
• Resolve open CRM cases, mis-shipments, and back-orders.
• Communicate customer or territory-specific challenges to Sales Representatives.
• Manage daily chat-based customer solutions operations and ensure prompt resolution.

Skills

Excellent English communication

Team Collaboration

Customer Engagement

Attention to Detail

Education

High School Diploma or equivalent

Tools

CRM System

ERP System

Microsoft Office (Excel, Word)

Job description

• Own and manage end-to-end processing of GAF (Great American Finance) orders
• Collaborate with internal departments to ensure seamless customer experiences
• Provide product recommendations and technical guidance on product functionality and website navigation
• Respond to customer and sales representative inquiries via email
• Retrieve and distribute invoices and packing lists
• Manage the Customer Service Chat platform and lead real-time customer engagement
• Provide tailored support to high-volume distribution customers
• Provide backup coverage for phone queues
• Maintain accurate CRM records and perform ongoing account maintenance
• Support customer account updates and changes
• Resolve open CRM cases, mis-shipments, and back-orders
• Communicate customer or territory-specific challenges to Sales Representatives
• Manage daily chat-based customer solutions operations and ensure prompt, accurate issue resolution

Requirements

• High school degree or equivalent
• Excellent English verbal and written communication skills
• At least 2–3 years' experience as a Customer Solutions Representative
• Solid working knowledge of a CRM system
• Solid working knowledge of phone systems
• Ability to read schematics and illustrated parts lists
• Solid ERP system knowledge
• Working product knowledge
• Solid knowledge of Microsoft Office products, specifically Excel and Word
• Excellent attention to detail
• Ability to maintain complete, accurate records using appropriate systems
• Ability to work cooperatively within a team environment

Core Competencies

Demonstrates expertise in managing end-to-end customer solutions, including CRM and ERP systems, while providing exceptional communication and tailored support to enhance customer experiences.

Highest-signal resume keywords

• Customer Solutions Representative Experience
• CRM System Knowledge
• ERP System Knowledge
• Excellent Verbal And Written Communication Skills
• Attention To Detail

ATS Optimization Keywords

Hard Skills

• CRM System
• ERP System
• Microsoft Office (Excel, Word)
• Reading Schematics
• Product Knowledge

Soft Skills

• Team Collaboration
• Customer Engagement

Industry Keywords

• Customer Experience
• Order Processing
• Account Maintenance
• Issue Resolution

Tools & Technologies

• Customer Service Chat Platform
• Phone Systems