Customer Service Representative

Jobtailor; California (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor is seeking a detail-oriented customer service specialist to act as the main liaison for customers, vendors, brokers, and internal teams. You will manage high-volume multi-channel communications and resolve lease-related inquiries with accuracy and professionalism.

You will coordinate across departments, escalate where needed, and maintain thorough documentation in company systems. A strong focus on confidentiality and SLA compliance is required.

Qualifications

• 2+ years of customer service or call center experience in a high-volume, multi-channel environment.
• 1+ year of experience handling issue resolution, troubleshooting, and escalations within defined SLAs and policies.
• Experience in equipment, consumer, or commercial leasing operations is a plus.
• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Active listening and a customer-first mindset.
• Empathy, patience, and professionalism in customer interactions.
• Strong problem-solving and critical-thinking skills.
• Ability to confidently de-escalate challenging situations.
• Strong organization and attention to detail.
• Effective time management and ability to multitask in a fast-paced environment.
• Positive attitude with a strong sense of ownership and initiative.

Responsibilities

• Serve as the primary point of contact for customers, vendors, brokers, and internal teams.
• Manage inbound calls and written communications professionally and efficiently.
• Resolve customer issues by analyzing information, troubleshooting, and coordinating across departments and external partners.
• Provide support on lease-related inquiries, including buyouts, invoicing, billing, taxes, contract changes, and payment history requests.
• Handle escalations and de-escalate complex customer situations while adhering to SLAs and company policies.
• Process account and document-related tasks, including contract adjustments, invoices, automatic payments, and lease assumptions.
• Prepare and distribute customer documentation and maintain accurate records in company systems.
• Utilize internal tools and systems to complete daily responsibilities accurately and efficiently.
• Maintain clear, detailed notes and documentation in customer databases.
• Collaborate cross-functionally to support customer needs and ensure seamless service delivery.
• Communicate effectively with leadership on issues that may impact customers or the business.
• Ensure confidentiality of customer and company information.
• Follow company policies, procedures, and regulatory requirements.
• Provide exceptional customer service and contribute positively to team culture and organizational goals.

Skills

Customer service

Issue resolution

Communication

Active listening

Empathy

Time management

Multitasking

Problem solving

Attention to detail

Education

High School Diploma or Equivalent

Tools

Customer Databases

Internal Tools

Communication Systems

Job description

Responsibilities

• Serve as the primary point of contact for customers, vendors, brokers, and internal teams
• Manage inbound calls and written communications professionally and efficiently
• Resolve customer issues by analyzing information, troubleshooting, and coordinating across departments and external partners
• Provide support on lease-related inquiries, including buyouts, invoicing, billing, taxes, contract changes, and payment history requests
• Handle escalations and de-escalate complex customer situations while adhering to SLAs and company policies
• Process account and document-related tasks, including contract adjustments, invoices, automatic payments, and lease assumptions
• Prepare and distribute customer documentation and maintain accurate records in company systems
• Utilize internal tools and systems to complete daily responsibilities accurately and efficiently
• Maintain clear, detailed notes and documentation in customer databases
• Collaborate cross-functionally to support customer needs and ensure seamless service delivery
• Communicate effectively with leadership on issues that may impact customers or the business
• Ensure confidentiality of customer and company information
• Follow company policies, procedures, and regulatory requirements
• Provide exceptional customer service and contribute positively to team culture and organizational goals

Requirements

• 2+ years of customer service or call center experience in a high-volume, multi-channel environment
• 1+ year of experience handling issue resolution, troubleshooting, and escalations within defined SLAs and policies
• Experience in equipment, consumer, or commercial leasing operations is a plus
• High school diploma or equivalent required
• Strong verbal and written communication skills
• Active listening and a customer-first mindset
• Empathy, patience, and professionalism in customer interactions
• Strong problem-solving and critical-thinking skills
• Ability to confidently de-escalate challenging situations
• Strong organization and attention to detail
• Effective time management and ability to multitask in a fast-paced environment
• Positive attitude with a strong sense of ownership and initiative

Core Competencies

Demonstrates strong customer service skills with a focus on issue resolution, effective communication, and collaboration across departments. Proficient in managing high-volume inquiries while adhering to SLAs and maintaining accurate documentation.

Highest-signal resume keywords

• Customer Service Experience
• Issue Resolution
• Strong Communication Skills
• Problem-Solving Skills
• Attention to Detail

ATS Optimization Keywords

Hard Skills

• Troubleshooting
• Contract Adjustments
• Invoicing
• Billing
• Lease Assumptions
• Account Management
• Document Processing
• Multi-Channel Support
• SLA Adherence
• Customer Documentation

Soft Skills

• Active Listening
• Empathy
• Patience
• Professionalism
• Time Management

Certifications & Qualifications

• High School Diploma or Equivalent

Industry Keywords

• Customer Interaction
• Escalation Management
• Leasing Operations
• Confidentiality
• Team Collaboration

Tools & Technologies

• Customer Databases
• Internal Tools
• Communication Systems