Customer Solutions Specialist – Start Your Growth in Service

Conestoga Wood Specialties Corporation; East Earl (Lancaster County); On-site; USD 36,000 - 48,000; Full time

Job summary

Conestoga Wood Specialties Corporation is seeking a Customer Solutions Expert to join the Customer Service team in a full-time, daytime schedule. The role emphasizes learning all aspects of order entry, handling calls and emails, and delivering accurate service across two locations initially, with progression opportunities as skills grow.

The position requires a high school diploma and at least 6 months of customer service experience, strong attention to detail, and excellent communication

Qualifications

• High school diploma or equivalent required.
• Minimum of 6 months of customer service experience to include order entry.
• Full-time hours Monday through Friday, daytime hours and overtime when required.
• High attention to detail and accuracy in processing orders.
• Professional business communication skills over the phone and in writing.

Responsibilities

• Attend training to learn all aspects of the Customer Solutions Expert role.
• Learn and navigate multiple system platforms for order entry and calls.
• Answer general incoming calls and emails related to customer orders and quotes.
• Clarify, research, and explore solutions to ensure customer satisfaction.
• Document order notes in order platforms and build loyalty with customers.
• Engage in ongoing learning as the business evolves and follow policies.

Skills

Customer service

MS Office

Team player

Attention to detail

Education

High school diploma or equivalent

Tools

Order entry systems

Computer skills

Job description

Conestoga Wood Specialties Corporation is seeking a Customer Solutions Expert to join the Customer Service team in a full-time, daytime schedule. The role emphasizes learning all aspects of order entry, handling calls and emails, and delivering accurate service across two locations initially, with progression opportunities as skills grow.

The position requires a high school diploma and at least 6 months of customer service experience, strong attention to detail, and excellent communication