Customer Solutions & Sales Leader — Growth Focus

Caterpillar Inc.; Wayne (PA); On-site; USD 148,000 - 222,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off plan

401(k) savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Career Development

Incentive bonus

Parental leave

Adoption benefits

Tuition Reimbursement

Job summary

Caterpillar Inc. in Philadelphia, PA is seeking a leader to head a cross-functional sales and support team, driving growth and strengthening customer loyalty across an assigned industry segment. You will deliver sales targets, develop marketing plans, and coordinate product support to meet business goals.

This onsite role requires 50% travel. Relocation assistance is available. Visa sponsorship and ISE are not offered.

Qualifications

• Experience leading sales, technical support, application, or product support teams to achieve sales, customer loyalty, and business plan goals.
• Success leading teams, managing performance, and building accountability to deliver business results.
• Knowledge of industry trends, market dynamics, regulatory considerations, competitive factors, and customer priorities within a designated industry segment.
• Success developing and executing sales, marketing, and merchandising plans that drive growth, strengthen engagement, and improve customer satisfaction.
• Experience building productive relationships with customers, dealers, vendors, and business partners to identify selling opportunities and resolve complex business challenges.
• Ability to use customer insights, data, judgment, and critical thinking to evaluate priorities, assess risks, and recommend practical business solutions.
• Experience partnering with dealers, sales, and marketing teams to develop sales forecasts, align machine ordering with forecasted demand, and ensure the sales funnel supports achieving the forecast.
• Strong communication and negotiation skills, with the ability to influence outcomes, align stakeholders, and position value-based solutions around customer needs.

Responsibilities

• Lead teams, manage performance, and build accountability to deliver business results.
• Deliver sales, market share, and business plan targets for company products and services within the assigned industry segment or market.
• Develop and execute sales, marketing, and merchandising plans that support business growth and customer engagement.
• Drive customer satisfaction by addressing product and commercial issues and managing service goodwill investments across the industry segment.
• Lead efforts to identify selling opportunities, improve customer satisfaction, and build stronger business relationships.

Skills

Customer focus

Industry knowledge

Decision making

Effective communications

Job description

Caterpillar Inc. in Philadelphia, PA is seeking a leader to head a cross-functional sales and support team, driving growth and strengthening customer loyalty across an assigned industry segment. You will deliver sales targets, develop marketing plans, and coordinate product support to meet business goals.

This onsite role requires 50% travel. Relocation assistance is available. Visa sponsorship and ISE are not offered.