Customer Solutions Representative Customer Service Bellevue, WA

Univar; Bellevue (WA); Hybrid; USD 55,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental coverage

Retirement plan

Job summary

ChemPoint LLC in Bellevue, WA is seeking a Customer Solutions Representative to ensure orders are fulfilled on time and to specification. You will interact with customers, suppliers, and service providers via phone and email to deliver consultative solutions.

You will collaborate with Sales and logistics to address inquiries, manage orders in the CRM, and uphold service levels while contributing to a collaborative, inclusive team environment.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Experience in B2B service organization or 1 year in a similar role preferred.
• Proficiency with MS Office Suite.
• Demonstrates sound judgment and problem solving.
• Strong written and verbal communication skills.
• Ability to work independently and in teams.

Responsibilities

• Screen incoming purchase orders and customer requests for action and workload management.
• Enter orders into CRM and update as requested.
• Follow special instructions for various accounts to ensure accuracy.
• Maintain up‑to‑date notes on service incidents and communications.
• Respond to customer inquiries via phone and email, manage expectations and offer solutions.
• Collaborate with Sales to address customer concerns and set accurate expectations.
• Coordinate with 3rd party logistics to manage outbound orders.

Skills

Communication skills

Teamwork

Problem solving

Time management

Attention to detail

Education

Bachelor’s degree

Tools

CRM system

MS Office

Job description

Title: Customer Solutions Representative

Location: Bellevue, WA, US, 98004

Company Name: ChemPoint LLC

Primary Purpose

TheCustomerSolutionsRepresentative is responsible for ensuringcustomers receive their orders on-time and to specification. This role interacts withcustomers, suppliers, and service providers via phone and email to employ a consultativesolutionsapproach to process numerous business transactions effectively and efficiently. ChemPoint resources are utilized to formulate and deliversolutionsbased oncustomerand supplier needs.

What You’ll Do

• Screens all incoming purchase orders andcustomerrequests for effective action item delegation and team workload management placing and processing orders
• Places orders into CRM system and updates orders as requested
• Follows and/or implements special instructions for various accounts
• Maintains accurate and up-to‑date notation on all service incidents
• Takes incoming phone calls to respond tocustomerinquiries keeping in mind organization’s principles to buildcustomerconfidence, set appropriate expectations and offersolutions
• Collaborates with Sales team to addresscustomerconcerns and set proper expectations
• Works closely with 3rd party logistics providers and logistics teams to effectively manage outbound orders
• Participates in training and constructively provides feedback in the form of peer coaching
• Focuses on meeting all individual and team objectives, deadlines and responsibilities while actively promoting a team atmosphere

What You’ll Need

• Bachelor’s degree from fully accredited four-year institution or equivalent work experience
• Experience in Business-to-Business (B2B) service organization or 1 year of experience in equivalent job(s) preferred
• Knowledge and experience working with MS Office Suite
• Demonstrates sound judgment and creative problem solving
• Open to taking moderate risks with a competitive spirit
• Demonstrates a commitment to accuracy and accountability for job performance
• Receptive to constructive feedback from peers and mentors
• Strong work ethic and team-oriented mind set
• Excellent verbal and written communication skills, including the ability to effectively convey ideas and suggestions via multiple modes of communication
• Ability to work independently and in teams of various sizes to complete a tactical workload
• Exhibits versatility and adaptability while interacting withcustomers, suppliers and outsourced relationships

Where You'll Work

This is a hybrid role in Bellevue, WA.

Pay and Benefits

• The salary range for this position is $55,000 - $57,920.
• The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
• Available employee benefits include health, vision, dental coverage, along with industry-leading retirement and time off programs.

What You Can Expect

Strongwork/life flexibility.

• To be surrounded by aninclusiveteam who is collaborative and committed to the achievement of the company.
• To be rewarded for your contributions with atargeted annual company bonusandannual salary reviews.
• Competitivepay and benefits.

We are committed to a diverse workforce and a culture of inclusion.

Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities.

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

ChemPoint supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are ChemPoint: We are fanatical about every customer and supplier interaction and dedicated to reaching customers and delivering actionable insights to enable producer success. We’re the leader in the marketing, sales, and distribution of specialty and fine chemicals. ChemPoint represents over 70 suppliers and 220 product lines in North America, Latin America, the Middle East, and Africa.

ChemPoint is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation due to a disability during the hiring process, please contact us at [e-mail].

ChemPoint does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms (collectively Recruiting Firms). Recruiting Firms must enter into a Master Services Agreement (MSA) with ChemPoint prior to submitting any information relating to a potential candidate. All searches must be initiated by ChemPoint's Talent Acquisition team and candidates must be submitted via Applicant Tracking System (ATS) by approved vendors who have been expressly requested to make a submission for a specific job opening. No placement fees will be paid to any firm unless the aforementioned conditions have been met. Contacting our hiring managers directly is prohibited.