Customer Solutions Representative

The HT Group; Round Rock (TX); On-site; USD 23,419 - 31,684; Full time

Job summary

The HT Group is seeking a Customer Solutions Representative for an onsite role in Round Rock, TX. This contract-to-hire position focuses on guiding job seekers through career services, connecting them with employment opportunities, and supporting Career Center performance.

Responsibilities include assessing goals, referring opportunities, advising on local job markets, and helping with resumes and interview prep. Strong communication and bilingual English/Spanish skills are preferred.

Qualifications

• Experience in workforce development, career services, or related customer-facing roles.
• Knowledge of local communities and labor market trends.
• Proficiency with computers and basic office software.
• Excellent customer service, communication, and interpersonal skills.
• Ability to handle diverse customers with empathy.
• Strong problem solving and multitasking abilities.
• Ability to work across teams and with the public.
• High school diploma or GED.
• Valid driver’s license and clean driving record.
• Six months of relevant experience preferred.
• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Engage with customers in person, virtually, and by phone to assess career goals.
• Identify suitable job opportunities and referrals.
• Advise customers on the local job market, employment services, and resources.
• Support job seekers with resume development and interview preparation.
• Build relationships with internal teams, the public, and community partners.
• Recommend improvements to workforce services based on community and labor market needs.
• Contribute to Career Center performance goals through quality service and timely follow-up.
• Perform additional duties as needed to support center operations.

Skills

Customer service

Communication

Interpersonal skills

Bilingual English/Spanish

Education

High school diploma or GED

Job description

Customer Solutions Representative (BH-20417)

Location: Round Rock, United States
Sector: Call Centre & Customer Service
Salary: 20.00 US per hour

The HT Group has a workforce development client in Bastrop, Texas, looking for a Customer Solutions Representative who is customer-focused, resourceful, and relationship-driven to guide job seekers through career services, connect them to employment opportunities, and support overall Career Center performance.

Monday-Friday, 8AM-5PM onsite

Contract-to-hire

$20/hr

Responsibilities

• Engage with customers in person, virtually, and by phone to assess career goals and provide guidance
• Identify suitable job opportunities and make appropriate referrals
• Advise customers on the local job market, employment services, educational resources, and job readiness strategies
• Support job seekers with resume development, applications, interview preparation, and professional presentation
• Build strong, cooperative relationships with internal teams, the public, and community partners
• Recommend improvements to workforce services based on community and labor market needs
• Contribute to Career Center performance goals through quality service and timely follow-up
• Perform additional duties as needed to support center operations

Requirements

• Experience in workforce development, career services, or related customer-facing roles
• Strong knowledge of local communities, labor market trends, and available resources
• Proficiency in computers, systems, and basic office software
• Exceptional customer service, communication, and interpersonal skills
• Ability to support diverse customers and handle challenging situations with empathy
• Strong problem solving, critical thinking, organization, and multitasking abilities
• Ability to build effective working relationships across teams and with the public
• High school diploma or GED required
• Valid driver’s license, insurance, and clean driving record
• Six months of relevant experience preferred
• Bilingual in English and Spanish strongly preferred

All qualified applicants may apply below or send an email to [e-mail]