Customer Service Representative - Onsite

Teleperformance USA; Brownsville (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist for on-site work in Brownsville, Texas. In this role, you will be the primary point of contact for clients, managing inbound and outbound communications to ensure a seamless customer experience.

Ideal candidates are passionate about service delivery, possess strong communication and problem-solving skills, and have prior customer service experience. Flexibility in scheduling, including evenings and weekends, is required.

Qualifications

• Must be 18 years of age or older.
• 1+ year related customer service experience, preferably in credit card services.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional service to high-value customers via phone and chat.
• Provide accurate information regarding credit card accounts.
• Identify and resolve customer issues efficiently.
• Maintain accurate customer interaction records.
• Meet or exceed established performance metrics.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Education

High School Diploma or equivalent

Job description

Category: Customer Service/Support

This position will be located on-site in Brownsville, Texas.

As a Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Using a suite of web‑based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high‑velocity environment.

Application Deadline: Applications will be accepted on an ongoing basis until all positions are filled.

Your Responsibilities

• Deliver exceptional service to our high‑value customers by providing best‑in‑class service and solutions to grow customer relationships within set standards via phone and chat channels.
• Provide accurate information and assistance to customers regarding their credit card accounts, products, and services.
• Identify and resolve customer issues efficiently while adhering to company policies and procedures.
• Educate customers on the features and benefits of the credit card and savings products and services.
• Proactively identify opportunities to enhance the customer experience and promote customer loyalty.
• Maintain accurate records of customer interactions and transactions in the company’s systems.
• Meet or exceed established goals for all performance metrics, including call/chat quality, productivity, and schedule adherence to provide an exceptional level of service to customers.
• Provide first call/chat resolution while following strict procedures that meet regulatory and compliance guidelines.

Qualifications

• Must be 18 years of age or older.
• 1+ year related customer service–related experience. (Preferred credit card customer service)
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• High School Diploma or equivalent.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows‑based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Preferred

• 2+ years of solid working knowledge of all customer service functions within a contact center.
• Demonstrated ability to understand and clearly explain complex concepts in a customer‑centric manner.
• Ability to de‑escalate customer issues and provide best‑in‑class service.

Key Competencies

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem‑solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open‑Mindedness: Open‑mind approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision‑making.
• Solution‑Oriented: Proactive approach to problem‑solving with a focus on creating a positive customer experience.

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.