Customer Service Representative

Careerteam; Denton (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

Careerteam is searching for a Customer Service Representative in Denton, Texas. This full-time position involves managing customer interactions at the Workforce Center, ensuring high-quality service, and assisting individuals with vital workforce programs. Candidates should have an Associates degree or equivalent experience, strong communication skills, and proficiency in Microsoft Office applications.

The role requires multitasking abilities and cultural sensitivity, as representatives engage with diverse customers. A valid driver's license is required. This role is onsite, with a salary range of $40,000 - $50,000 annually.

Qualifications

• Ability to listen and analyze customer needs.
• Familiarity with office machines.
• Knowledgeable about workforce programs like WIOA and SNAP.

Responsibilities

• Serve as the primary liaison between customers and services.
• Assist customers with registrations and assessments.
• Critique resumes and provide job search assistance.

Skills

Customer service

Communication skills

Multitasking

Computer literacy

Cultural sensitivity

Education

Associates degree or comparable experience

Tools

Microsoft Applications (Word, Excel, Outlook)

Job description

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting‑edge technology with compassionate, high‑touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world‑class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Career Team is seeking a Customer Service Representative to join our team in North Central Texas. This role will be responsible for greeting and triaging customers as they enter the Workforce Center, managing customer flow, and serving as the primary point of contact between individuals and the services offered through Workforce Solutions of North Central Texas. The Customer Service Representative will provide an essential layer of support by assessing initial customer needs, delivering high‑quality service, and ensuring warm handoffs to appropriate staff for further assistance. This position reports directly to the Center Manager and plays a vital role in creating a welcoming and efficient experience for all customers and supporting seamless service delivery across the Center.

Responsibilities

• Serve as the primary initial liaison between customers and services provided within the Centers
• Assist customers with Work In Texas registration, general computer use, and online assessments in the Centers
• Triage customers to ensure their needs are met and exceptional customer service is provided to all individuals
• Greet visitors warmly and make sure they are comfortable
• Deliver dynamic presentations both in‑person and virtually
• Create workshop schedules and invite partners to present (based on the needs of participants)
• Be knowledgeable about all workforce core programs and partner program services to assist in eligibility assessment and referrals to appropriate programs.
• Administer and proctor employer tests, and basic skill assessments such as CASAS or TABE to evaluate literacy and skills levels.
• Ensure customers are completing Call customers waiting for a space to meet and book them a room to meet in
• Ensure the resource area is tidy and welcoming for customers
• Coordinate office activities
• Critique resumes or letter of introduction as well provide job search assistance and resources to individuals in the resource room
• Re‑engage customers by discussing the range of available services and the potential benefits
• Provide and train on resources available within the Center that can be utilized by customers and staff alike
• Request feedback from customers in order to continually improve the customer experience
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed

Qualifications

• Associates degree required or comparable experience
• Ability to listen to customers, analyze expressed needs, and use good judgment in suggesting solutions or next steps
• Familiarity with office machines (e.g. fax, printer etc.)
• Ability to work in a variety of settings with culturally diverse customer base with the ability to be culturally sensitive
• Must be computer literate and have MS Applications (Word, Excel, and Outlook) skills at minimum, and the ability to learn specialized databases and software systems
• Ability to meet and/or exceed set goals and objectives
• Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required
• Knowledgeable about the WIOA and Choices/SNAP programs and other workforce program requirements
• A demonstrated ability to thrive in a fast‑paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality
• Must adhere to the principles of Extreme Customer Service with all interactions with internal and external customers
• Excellent verbal and written communication skills
• A Valid Driver’s License

Additional Skills/Knowledge

• Bilingual or Multilingual
• Strong multitasking abilities and proactive approach to tasks
• Training in Trauma Informed Care, evidence‑based practice, and/or whole family services

Employment Type: Full‑Time, Exempt Employee

Job Site: Onsite

Salary: $40,000 - $50,000/yr

Travel: 10% travel within the region

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements: Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.