Customer Solutions Representative

The HT Group; Llano (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

The HT Group is hiring a Customer Solutions Representative for Llano, TX. This on-site role guides job seekers through career services, connects them with opportunities, and helps improve Career Center performance.

You will engage customers in person, virtually, and by phone to assess goals and provide guidance. Working Monday–Friday 8AM–5PM in a contract-to-hire arrangement, with bilingual English and Spanish strongly preferred.

Qualifications

• Experience in workforce development or customer-facing roles.
• Knowledge of local labor market and resources.
• Proficiency with computers and basic office software.
• Exceptional customer service and communication abilities.
• Ability to handle diverse customers with empathy.
• Six months of relevant experience preferred.
• Bilingual English and Spanish strongly preferred.

Responsibilities

• Engage with customers in person, virtually, and by phone to assess goals and provide guidance.
• Identify suitable job opportunities and make referrals.
• Advise customers on local job market, services, and resources.
• Support resume development, applications, interview prep, and presentation.
• Build relationships with internal teams, public, and community partners.
• Recommend improvements to workforce services based on needs.
• Contribute to Career Center performance with quality service and follow-up.
• Perform additional duties to support center operations.

Skills

Customer service

Communication

Interpersonal skills

Bilingual English/Spanish

Empathy

Problem solving

Education

High school diploma or GED

Job description

Customer Solutions Representative (BH-20492)

Location Llano, United States Sector Call Centre & Customer Service Salary 20.00 US per hour

The HT Group has a workforce development client in Llano, Texas, looking for aCustomer Solutions Representativewho is customer-focused, resourceful, and relationship-driven to guide job seekers through career services, connect them to employment opportunities, and support overall Career Center performance.

Monday-Friday 8AM-5PM onsite

Contract-to-hire

$20/hr

Responsibilities:

• Engage with customers in person, virtually, and by phone to assess career goals and provide guidance
• Identify suitable job opportunities and make appropriate referrals
• Advise customers on the local job market, employment services, educational resources, and job readiness strategies
• Support job seekers with resume development, applications, interview preparation, and professional presentation
• Build strong, cooperative relationships with internal teams, the public, and community partners
• Recommend improvements to workforce services based on community and labor market needs
• Contribute to Career Center performance goals through quality service and timely follow-up
• Perform additional duties as needed to support center operations

Requirements:

• Experience in workforce development, career services, or related customer-facing roles
• Strong knowledge of local communities, labor market trends, and available resources
• Proficiency in computers, systems, and basic office software
• Exceptional customer service, communication, and interpersonal skills
• Ability to support diverse customers and handle challenging situations with empathy
• Strong problem solving, critical thinking, organization, and multitasking abilities
• Ability to build effective working relationships across teams and with the public
• High school diploma or GED required
• Valid driver’s license, insurance, and clean driving record
• Six months of relevant experience preferred
• Bilingual in English and Spanish strongly preferred