Customer Solutions Representative - Bastrop

C2 Global Professional Services, LLC; Bastrop (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

C2 Global Professional Services, LLC seeks a dedicated professional to assist job seekers and employers in Bastrop, TX. You will help assess goals, provide information, and refer candidates to opportunities, while guiding clients through resume development and interview techniques.

Responsibilities include building relationships with partners, improving workforce services, and supporting Career Center goals with strong customer service. Experience in workforce development is a plus.

Qualifications

• Experience or familiarity with workforce development or career counseling is helpful.
• Knowledge of local communities and labor market resources.
• Ability to learn and use computers, systems, and programs such as word processing and spreadsheets.
• Excellent customer service and interpersonal skills.
• Ability to work with diverse customers with unique needs and communication styles.
• Strong problem solving, critical thinking, and organizational skills.

Responsibilities

• Communicate with customers by telephone, virtually, or in-person to assess goals and provide information.
• Review and identify job opportunities for customers and refer qualified candidates.
• Advise customers on the local job market, services, resources, and resume development.
• Develop cooperative relationships with internal teams and external partners.
• Seek ways to improve workforce services to meet labor market needs.
• Contribute to Career Center performance goals and follow up with customers.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Problem solving

Critical thinking

Multitasking

Relationship building

Communication

Organizational skills

Adaptability

Tools

Word processing

Spreadsheets

Job description

Essential Functions

• Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position.
• Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position.
• Review and identify job opportunities for customers and provide referrals to qualified candidates.
• Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire.
• Develop constructive and cooperative working relationships with internal team members, the public and external partners.
• Actively seeks ways to improve workforce services to meet labor market needs.
• Contributes to the Career Center performance goals, including customer service and following- up with workforce center customers.
• Performs other duties as assigned and fulfills responsibilities as required.

Knowledge / Skills / Abilities

• Previous knowledge of workforce development or career counseling services is helpful.
• Knowledge of the local communities being served and understanding labor market and resources.
• Able to learn and use computers, systems, and programs such as word processing, and spreadsheets.
• Exceptional customer service and interpersonal skills.
• Able to work with diverse customers with unique needs and communication styles.
• Can effectively handle or resolve challenging situations and difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Able to multi-task and learn different systems/platforms, and diverse programs and services offered to customers.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.