Customer Solutions Representative

ChemPoint; Bellevue (WA); Hybrid; USD 55,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Paid time off

Job summary

ChemPoint is hiring a Customer Solutions Representative in a hybrid role based in Bellevue, WA. You will ensure on-time, accurate order processing and work closely with customers, suppliers, and service providers to deliver consultative solutions.

The role emphasizes strong communication, attention to detail, and collaboration with Sales and logistics teams to maintain service levels and drive customer satisfaction.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Experience in B2B service organizations or 1 year in equivalent roles preferred.
• Proficient with MS Office and office productivity tools.
• Strong judgement and creative problem solving.
• Competitive spirit with willingness to take moderate risks.
• Commitment to accuracy and accountability in job performance.
• Comfort with accepting feedback and collaborating with peers.

Responsibilities

• Screen incoming purchase orders and route for action, manage workload.
• Enter orders into CRM and update as requested.
• Follow special instructions for various accounts.
• Maintain accurate notes on service incidents.
• Answer calls and inquiries, set expectations, offer solutions.
• Collaborate with Sales to address customer concerns.
• Coordinate with 3rd party logistics and logistics teams.
• Maintain high customer fulfillment service levels.
• Participate in training and provide peer feedback.
• Meet team objectives and promote a collaborative environment.

Skills

Customer service

Communication

Problem solving

Teamwork

MS Office

CRM systems

Education

Bachelor’s degree

Tools

CRM systems

Job description

We value passion, energy, and enthusiasm to ignite transformation in our industry.

Start your career journey with ChemPoint! Be part of our team that is transforming the chemical, ingredient, and industrial finished products industry.

Primary Purpose

The Customer Solutions Representative is responsible for ensuring customers receive their orders on‑time and to specification. This role interacts with customers, suppliers, and service providers via phone and email to employ a consultative solutions approach to process numerous business transactions effectively and efficiently. ChemPoint resources are utilized to formulate and deliver solutions based on customer and supplier needs.

What You’ll Do

• Screens all incoming purchase orders and customer requests for effective action item delegation and team workload management placing and processing orders
• Places orders into CRM system and updates orders as requested
• Follows and/or implements special instructions for various accounts
• Maintains accurate and up-to-date notation on all service incidents
• Takes incoming phone calls to respond to customer inquiries keeping in mind organization’s principles to build customer confidence, set appropriate expectations and offer solutions
• Collaborates with Sales team to address customer concerns and set proper expectations
• Works closely with 3rd party logistics providers and logistics teams to effectively manage outbound orders
• Maintains exceptional customer fulfillment service levels
• Participates in training and constructively provides feedback in the form of peer coaching
• Focuses on meeting all individual and team objectives, deadlines and responsibilities while actively promoting a team atmosphere

What You’ll Need

• Bachelor’s degree from fully accredited four‑year institution or equivalent work experience
• Experience in Business‑to‑Business (B2B) service organization or 1 year of experience in equivalent job(s) preferred
• Knowledge and experience working with MS Office Suite
• Demonstrates sound judgment and creative problem solving
• Open to taking moderate risks with a competitive spirit
• Demonstrates a commitment to accuracy and accountability for job performance
• Receptive to constructive feedback from peers and mentors
• Strong work ethic and team‑oriented mind set
• Excellent verbal and written communication skills, including the ability to effectively convey ideas and suggestions via multiple modes of communication
• Ability to work independently and in teams of various sizes to complete a tactical workload
• Exhibits versatility and adaptability while interacting with customers, suppliers and outsourced relationships

Where You'll Work

This is a hybrid role in Bellevue, WA.

Pay and Benefits

• The salary range for this position is $55,000 - $57,920.
• The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
• Available employee benefits include health, vision, dental coverage, along with industry‑leading retirement and time off programs.

What You Can Expect

Strong work/life flexibility.

• To be surrounded by an inclusive team who is collaborative and committed to the achievement of the company.
• To be rewarded for your contributions with a targeted annual company bonus and annual salary reviews.
• Competitive pay and benefits.

We are ChemPoint

We are fanatical about every customer and supplier interaction and dedicated to reaching customers and delivering actionable insights to enable producer success. We’re the leader in the marketing, sales, and distribution of specialty and fine chemicals. ChemPoint represents over 70 suppliers and 220 product lines in North America, Latin America, the Middle East, and Africa.

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

ChemPoint supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities.

ChemPoint is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation due to a disability during the hiring process, please contact us at [e-mail].

ChemPoint does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms (collectively Recruiting Firms). Recruiting Firms must enter into a Master Services Agreement (MSA) with ChemPoint prior to submitting any information relating to a potential candidate. All searches must be initiated by ChemPoint's Talent Acquisition team and candidates must be submitted via Applicant Tracking System (ATS) by approved vendors who have been expressly requested to make a submission for a specific job opening. No placement fees will be paid to any firm unless the aforementioned conditions have been met. Contacting our hiring managers directly is prohibited.