Product Owner - Dynamics 365

ChemPoint; Bellevue (WA); Hybrid; USD 106,000 - 132,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental coverage

Retirement plan

Paid time off

Job summary

ChemPoint is seeking a Dynamics 365 Product Owner for its Bellevue, WA hybrid role. You will translate business objectives into scalable capabilities, manage the backlog, and drive enhancements across customer engagement workflows.

You'll partner with sales, service, operations, and tech teams to improve account management, lead management, and customer support while balancing platform stability with new functionality.

Qualifications

• Bachelor’s degree from a fully accredited four-year institution or equivalent work experience.
• 5+ years of experience in product management, business analysis, technology delivery, or a related field.
• Experience working within Agile delivery environments.
• Experience translating business needs into product capabilities and technology solutions.
• Strong knowledge of product ownership, backlog management, and Agile delivery practices.
• Experience gathering requirements, analyzing workflows, and designing solutions.
• Ability to develop user stories and define acceptance criteria.
• Strong prioritization, tradeoff analysis, and decision-making skills.
• Experience engaging stakeholders and collaborating across cross-functional teams.
• Knowledge of product health management, including technical debt, operational risk, and product lifecycle considerations.
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent written, verbal, and presentation communication skills.
• Working knowledge of Azure DevOps, collaboration tools, and software delivery processes.
• Ability to translate business needs into clear, actionable requirements for delivery teams.

Responsibilities

• Maintain understanding of product capabilities, dependencies, risks, limitations, and improvement opportunities.
• Analyze product usage, user feedback, and vendor roadmaps to inform recommendations.
• Recommend technical debt remediation and product sustainability improvements.
• Balance enhancement opportunities with platform stability, maintainability, and supportability.
• Partner with stakeholders to understand business needs, challenges, constraints, and desired outcomes.
• Develop and evaluate solution options, including tradeoffs, risks, dependencies, and expected business impact.
• Define workflows, capabilities, features, and requirements that support approved product objectives.
• Align on recommended solutions and translate them into delivery-ready work.
• Maintain a prioritized product backlog aligned to approved priorities and business objectives.
• Create user stories and acceptance criteria sufficient for development, testing, business validation, and efficient delivery.
• Ensure upcoming work is appropriately scoped, understood, and ready for execution.
• Manage dependencies, risks, assumptions, and decisions impacting delivery.
• Guide initiatives through the software delivery lifecycle from planning through release and adoption.
• Partner with delivery teams to provide timely clarification, business context, and decision support throughout execution.
• Support testing, business validation, and business readiness activities to ensure delivered capabilities meet business needs.
• Communicate progress, risks, dependencies, and issues while gathering feedback and supporting adoption of delivered capabilities.
• Build trusted relationships across business and technology teams.
• Facilitate alignment, decision-making, and shared understanding of priorities and objectives.
• Communicate priorities, progress, risks, dependencies, and impacts to stakeholders.
• Gather feedback and recommend improvements that enhance product effectiveness and user experience.
• Perform other related duties as required or assigned.

Skills

Product ownership

Backlog management

Agile delivery

Stakeholder engagement

Azure DevOps

Requirements gathering

User stories

Analytical thinking

Education

Bachelor’s degree

Job description

We value passion, energy, and enthusiasm to ignite transformation in our industry. Start your career journey with ChemPoint! Be part of our team that is transforming the chemical, ingredient, and industrial finished products industry.

Primary Purpose:

The Dynamics 365 Product Owner is responsible for the overall health, effectiveness, and continuous improvement of ChemPoint's customer engagement platform. Working within product strategy established by the Product Manager, this role partners with sales, customer service, operations, and technology teams to optimize account management, lead/opportunity management, customer support, and other core business processes supported by Dynamics 365. The Product Owner translates business objectives into scalable product capabilities, manages the product backlog, and drives enhancements from concept through adoption. This role balances new functionality with platform stability, usability, data quality, and long-term sustainability to ensure technology investments improve business performance, user productivity, and customer experience.

What You'll Do:

• Maintain understanding of product capabilities, dependencies, risks, limitations, and improvement opportunities.
• Analyze product usage, user feedback, and vendor roadmaps to inform recommendations.
• Recommend technical debt remediation and product sustainability improvements.
• Balance enhancement opportunities with platform stability, maintainability, and supportability.
• Partner with stakeholders to understand business needs, challenges, constraints, and desired outcomes.
• Develop and evaluate solution options, including tradeoffs, risks, dependencies, and expected business impact.
• Define workflows, capabilities, features, and requirements that support approved product objectives.
• Align on recommended solutions and translate them into delivery-ready work.
• Maintain a prioritized product backlog aligned to approved priorities and business objectives.
• Create user stories and acceptance criteria sufficient for development, testing, business validation, and efficient delivery.
• Ensure upcoming work is appropriately scoped, understood, and ready for execution.
• Manage dependencies, risks, assumptions, and decisions impacting delivery.
• Guide initiatives through the software delivery lifecycle from planning through release and adoption.
• Partner with delivery teams to provide timely clarification, business context, and decision support throughout execution.
• Support testing, business validation, and business readiness activities to ensure delivered capabilities meet business needs.
• Communicate progress, risks, dependencies, and issues while gathering feedback and supporting adoption of delivered capabilities.
• Build trusted relationships across business and technology teams.
• Facilitate alignment, decision-making, and shared understanding of priorities and objectives.
• Communicate priorities, progress, risks, dependencies, and impacts to stakeholders.
• Gather feedback and recommend improvements that enhance product effectiveness and user experience.
• Perform other related duties as required or assigned.

What You'll Need:

• Bachelor’s degree from a fully accredited four-year institution or equivalent work experience.
• 5+ years of experience in product management, business analysis, technology delivery, or a related field.
• Experience working within Agile delivery environments.
• Experience translating business needs into product capabilities and technology solutions.
• Strong knowledge of product ownership, backlog management, and Agile delivery practices.
• Experience gathering requirements, analyzing workflows, and designing solutions.
• Ability to develop user stories and define acceptance criteria.
• Strong prioritization, tradeoff analysis, and decision-making skills.
• Experience engaging stakeholders and collaborating across cross-functional teams.
• Knowledge of product health management, including technical debt, operational risk, and product lifecycle considerations.
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent written, verbal, and presentation communication skills.
• Working knowledge of Azure DevOps, collaboration tools, and software delivery processes.
• Ability to translate business needs into clear, actionable requirements for delivery teams.

Where You'll Work:

This is a hybrid role based in Bellevue, WA

Pay and Benefits:

• The salary range for this position is $106,190 - $132,000 annually.
• The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
• Available employee benefits include health, vision, dental coverage, along with industry-leading retirement and time off programs.

What You Can Expect:

• Strong work/life flexibility.
• To be surrounded by an inclusive team who is collaborative and committed to the achievement of the company.
• To be rewarded for your contributions with a targeted annual company bonus and annual salary reviews.
• Competitive pay and benefits.

We are ChemPoint

We are fanatical about every customer and supplier interaction and dedicated to reaching customers and delivering actionable insights to enable producer success. We’re the leader in the marketing, sales, and distribution of specialty and fine chemicals. ChemPoint represents over 70 suppliers and 220 product lines in North America, Latin America, the Middle East, and Africa.

ChemPoint supports a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees' physical, emotional, and financial wellbeing.

ChemPoint supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion.

Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities.

ChemPoint is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation due to a disability during the hiring process, please contact us at [e-mail].

ChemPoint does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms (collectively Recruiting Firms). Recruiting Firms must enter into a Master Services Agreement (MSA) with ChemPoint prior to submitting any information relating to a potential candidate. All searches must be initiated by ChemPoint's Talent Acquisition team and candidates must be submitted via Applicant Tracking System (ATS) by approved vendors who have been expressly requested to make a submission for a specific job opening. No placement fees will be paid to any firm unless the aforementioned conditions have been met. Contacting our hiring managers directly is prohibited.