Client Services & Orders Specialist

AMETEK, Inc.; Columbus (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, vision, dental insurance

401(k) with company match

Tuition reimbursement

Paid time off

Job summary

AMETEK, Inc. is seeking a Client Services Administrator to ensure high client satisfaction through effective communication, accurate order processing, timely invoicing, and diligent service documentation.

The role involves entering orders in Oracle ERP and Salesforce, collaborating with contracts and regional sales teams, and maintaining orderly records while supporting annual CSA renewals and customer inquiries.

Qualifications

• Minimum 2 years of administrative experience in an aftermarket service environment.
• Proficiency in Microsoft Office; Oracle and Salesforce preferred.

Responsibilities

• Process and confirm client purchase orders.
• Enter orders into Oracle ERP and Salesforce systems.
• Collaborate with Contracts Director and Regional Sales Managers to validate purchase order terms and conditions.
• Compile documentation for accurate client invoicing post-service.
• Issue invoices and distribute service reports with customer surveys.
• Address internal and external inquiries related to orders and invoices.
• Maintain organized electronic job folders and regional backlog records.
• Manage annual renewals of Comprehensive Service Agreements (CSA).

Skills

Administrative experience

Written and verbal communication

Highly organized

Independent work

Interpersonal skills

AI tools usage

Tools

Oracle ERP

Salesforce

Microsoft Office

Job description

AMETEK, Inc. is seeking a Client Services Administrator to ensure high client satisfaction through effective communication, accurate order processing, timely invoicing, and diligent service documentation.

The role involves entering orders in Oracle ERP and Salesforce, collaborating with contracts and regional sales teams, and maintaining orderly records while supporting annual CSA renewals and customer inquiries.