Customer Solutions Intern — Elevate Service & Growth

Clark Associates, Inc.; Lancaster (Lancaster County); On-site; USD 21,000 - 28,000; Full time

Job summary

The Restaurant Store is seeking a Customer Solutions Intern in Lancaster, PA to support hospitality-focused customer care with a focus on loyalty and assisting foodservice professionals worldwide.

The role involves communicating with customers via phone, email, and chat, guiding them through the website, and helping to resolve order issues while learning about the foodservice industry.

Qualifications

• Candidates should excel in communication and have a commitment to hospitality.
• Interest in foodservice industry is beneficial.

Responsibilities

• Provide friendly, efficient, and accurate solutions for customers to foster loyalty and sales.
• Listen to and analyze customers' issues, investigate problems, and provide strategic solutions.
• Ensure that customers always have the most complete and up-to-date information about the status of their orders.
• Communicate product or service issues across departments as needed within the Customer Solutions team.
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence.
• Be willing to remain flexible and adapt to change as we continue to grow as a company.
• Take initiative and use strategic thinking to help The Restaurant Store lead in online foodservice.
• Learn about the foodservice industry and the products that we sell.
• Communicate with customers through phone, email and chat about their order status and available products.
• Guide customers through the website, while providing online shopping assistance and product help.
• Complete relevant department projects as needed.

Skills

Strong communication skills

Hospitality mindset

Education

Pursuing degree in business, hospitality, or related field

Job description

The Restaurant Store is seeking a Customer Solutions Intern in Lancaster, PA to support hospitality-focused customer care with a focus on loyalty and assisting foodservice professionals worldwide.

The role involves communicating with customers via phone, email, and chat, guiding them through the website, and helping to resolve order issues while learning about the foodservice industry.