Customer Solutions Representative - Hybrid

Clark Associates, Inc.; Lancaster (Lancaster County); Hybrid; USD 32,000 - 42,000; Full time

Job summary

The Restaurant Store in Lancaster, PA is hiring a Customer Solutions Representative to provide friendly, efficient, and accurate customer service that drives loyalty and sales. You will listen to issues, analyze root causes, and deliver strategic resolutions across phone, email, and chat channels.

Join a growing team and stay informed about order status, product availability, and service updates. This hybrid role requires 9:30 AM – 6:00 PM with 2 in-office days per week in Lancaster, PA.

Responsibilities

• Provide friendly, efficient, and accurate solutions for customers with the goal of customer loyalty and increased business sales
• Listen to and analyze customers' issues, investigate problems, and provide strategic solutions
• Ensure that customers always have the most complete and up-to-date information about the status of their orders
• Communicate product or service issues as they arise within the Customer Service department, as well as with any additional relevant departments
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence, both within and outside the company
• Be willing to remain flexible and adapt to change as we continue to grow as a company
• Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry
• Learn about the foodservice industry and the products that we sell
• Communicate with customers through phone, email, and chat about their order status and available products
• Guide customers through the website while providing online shopping assistance and product help
• Can work a 9:30 AM - 6:00 PM scheduleand be in our Lancaster, PA office 2 days per week as part of our hybrid schedule

Job description

Job Summary

Join one of Pennsylvania’s fastest-growing companies today! The Restaurant Store is looking for candidates who excel in communication and have a strong commitment in providing hospitality to join our growing company as Customer Service Representative. This role focuses on fostering customer loyalty and is a key part of growing our business while serving the purchasing needs of foodservice professionals worldwide.

Responsibilities

As a Customer Solutions Representative, you will:

• Provide friendly, efficient, and accurate solutions for customers with the goal of customer loyalty and increased business sales
• Listen to and analyze customers' issues, investigate problems, and provide strategic solutions
• Ensure that customers always have the most complete and up-to-date information about the status of their orders
• Communicate product or service issues as they arise within the Customer Service department, as well as with any additional relevant departments
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence, both within and outside the company
• Be willing to remain flexible and adapt to change as we continue to grow as a company
• Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry
• Learn about the foodservice industry and the products that we sell
• Communicate with customers through phone, email, and chat about their order status and available products
• Guide customers through the website while providing online shopping assistance and product help
• Can work a 9:30 AM - 6:00 PM scheduleand be in our Lancaster, PA office 2 days per week as part of our hybrid schedule