Customer Solutions Engineer — Remote, Hybrid & Travel

CoLab Software Inc.; United States; Remote; USD 100,000 - 150,000; Full time

Benefits offered by this job

Executive stock options

Health and dental insurance (USA)

Unlimited PTO

RRSP matching

Hybrid/Remote work options

Job summary

CoLab is seeking a seasoned Customer Solutions Engineer (CSE) to join our Solutions Engineering team. You will specialize in aerospace and defense contexts, translating complex engineering requirements into practical, scalable AI-enabled workflows.

You’ll drive demos, guide deployment at customer sites, and partner with product and sales teams to expand adoption across accounts. This is a fully remote role with travel within North America and potential hybrid options.

Qualifications

• Mechanical engineer with background in product development, engineering processes, and design in Aerospace & Defense environment.
• Experience with change management and deploying new tools/processes in engineering environments.
• Able to translate technical topics for non-technical stakeholders and drive adoption across teams.
• Strong communication and relationship-building skills to engage customers and internal stakeholders.
• Bonus if you previously served as a Solutions Engineer or in Customer Success.

Responsibilities

• Prepare and deliver demos showing how CoLab addresses customer pain points and delivers unique value.
• Collaborate with Account Executives and Customer Success Managers to resolve customer problems across mechanical design use cases.
• Understand customer current-state workflows and map them to CoLab capabilities.
• Act as a trusted advisor to customers and prospects about AI in mechanical engineering today and in the future.
• Partner with Product Managers on new product initiatives and share customer insights with Product.
• Educate cross-functional teams within CoLab on engineering topics and best practices.
• Work with Sales, Customer Success, Marketing, and Product to improve go-to-market strategy and customer experience.

Skills

Broad industry exposure

Strong communicator

Cross-functional collaboration

CAD/PLM tools knowledge

Industry domain expert

Ability to articulate business value

Education

Mechanical engineering degree

Tools

CAD/PLM tools

Job description

CoLab is seeking a seasoned Customer Solutions Engineer (CSE) to join our Solutions Engineering team. You will specialize in aerospace and defense contexts, translating complex engineering requirements into practical, scalable AI-enabled workflows.

You’ll drive demos, guide deployment at customer sites, and partner with product and sales teams to expand adoption across accounts. This is a fully remote role with travel within North America and potential hybrid options.