Customer Solutions Director - Drive Value (Flexible)

RXO, Inc.; Southfield (MI); Presencial; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision

401(k) match

Pre-tax accounts

Disability insurance

EAP

Career development

Paid time off

Descripción de la vacante

RXO, Inc. is seeking a Director, Customer Solutions in Managed Transportation to lead strategic client relationships, drive value through operational solutions, and ensure performance meets client expectations across a broad network.

You will collaborate with Operations, Procurement, Freight Bill Audit, Solutions Engineering and Technology to design and implement CIRs, monitor revenue by account, and oversee multi-level engagements while guiding teams to exceed service and financial targets.

Formación

• 7 years of logistics experience.
• Experience in a managerial role.
• Experience performing complex analyses of data, processes, policies, procedures and/or systems.
• Bachelor’s degree in Management or Logistics is preferred.
• Availability to travel up to 25% of the time is advantageous.

Responsabilidades

• Develop effective and efficient methods to meet customer needs; serve as the primary customer contact on all new initiatives and/or high-level critical issues.
• Drive operational efficiencies to improve service and financial performance.
• Conduct strategic account reviews with all assigned customers to assess service needs and usage trends on a regular basis.
• Engage customers through continuous improvement roadmaps (CIRs) and drive value across Operations, Procurement, Freight Bill Audit, Solutions Engineering and Technology.
• Execute individually assigned components of sales to startup action plans – Support Sales teams to grow FUM for Managed Transportation.
• Develop and maintain strategic multilevel customer relationships to uncover specific needs and behaviors of key decision makers.
• Monitor revenue achievement by customer and undertake appropriate action with key stakeholders to ensure that commitments are being met or exceeded.
• Participate in developing integration plans to support client and company initiatives.
• Meet objectives in the areas of financial performance, service, innovation, solutions, and relationships.

Conocimientos

Logistics experience

People management

Data analysis

Educación

Bachelor's degree in Management or Logistics

Descripción del empleo

RXO, Inc. is seeking a Director, Customer Solutions in Managed Transportation to lead strategic client relationships, drive value through operational solutions, and ensure performance meets client expectations across a broad network.

You will collaborate with Operations, Procurement, Freight Bill Audit, Solutions Engineering and Technology to design and implement CIRs, monitor revenue by account, and oversee multi-level engagements while guiding teams to exceed service and financial targets.