Director, Remote Ops Support & Customer Care

RXO Inc.; Northern (KY); Hybrid; USD 140,000 - 150,000; Full time

Benefits offered by this job

401(k) retirement plan with company-mâ

Comprehensive medical, dental & vision

Paid time off and holidays

Job summary

RXO Inc. seeks a Director, Operations Support (Quality & Customer Care) to lead performance, quality, claims and customer experience across the Last Mile network. You will drive scalable solutions, root-cause analysis, and financial performance with senior leadership.

The role requires guiding Senior Managers and other leaders, partnering with Operations, Finance, Claims, and Technology to standardize processes, improve service, and reduce risk. A focus on data-driven improvements is essential.

Qualifications

• 7+ years of experience in operations, logistics, Last Mile, or related fields.
• 3+ years of leadership experience with teams or cross-functional programs.
• Strong understanding of KPIs, customer service metrics, and process improvement.

Responsibilities

• Provide strategic leadership across operational performance, quality and customer care within the Last Mile network.
• Establish standardized operating practices, improve service execution and reduce risk.
• Lead and govern Ops Support, Claims and Customer Center/Customer Care Operations; drive cross-functional improvements.

Skills

Leadership

Operational excellence

Data analytics

Education

Bachelor's degree in Supply Chain or Logistics

Job description

RXO Inc. seeks a Director, Operations Support (Quality & Customer Care) to lead performance, quality, claims and customer experience across the Last Mile network. You will drive scalable solutions, root-cause analysis, and financial performance with senior leadership.

The role requires guiding Senior Managers and other leaders, partnering with Operations, Finance, Claims, and Technology to standardize processes, improve service, and reduce risk. A focus on data-driven improvements is essential.