Customer Solutions Associate

ManpowerGroup; Seattle (WA); Hybride; USD 32 000 - 44 000; Plein temps

Résumé du poste

ManpowerGroup is seeking a Customer Solutions Associate in Seattle with hybrid in-office work. You will handle inbound calls, process customer orders, and keep CRM and ERP records up to date, while tracking orders and coordinating with carriers.

The ideal candidate has an undergraduate degree (preferred), about 2 years in customer care or order management, and strong written and verbal communication, analytics, and proficiency with Microsoft Office plus SAP or Salesforce.

Qualifications

• Undergraduate degree strongly preferred.
• 2 years experience in customer care, order management, distribution, inventory management, transportation, demand and supply planning, or related areas is preferred.
• Excellent written and verbal communication skills with a customer-first mindset.
• Strong analytical aptitude with proven ability to analyze and interpret data to drive decisions.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with SAP and Salesforce or similar CRM systems.

Responsabilités

• Manage incoming calls through the Genesys phone system and serve as the primary point of contact for customers.
• Receive and submit orders on behalf of customers, ensuring accuracy and timely processing.
• Facilitate customer credit requests and maintain account settings with updates in CRM and related applications.
• Track orders using transportation tools and collaborate with carrier customer support when escalations are needed.
• Identify and resolve demand capture failures within defined SLA, while monitoring open orders daily according to the Daily Activity Schedule.

Formation

Undergraduate degree preferred

Outils

Microsoft Office

SAP

Salesforce

Description du poste

Customer Solutions Associate

Location: Hybrid In Office - Must live in the Seattle area

Pay Rate: $27.50 per hour

Shift: FT 6:00am - 2:30pm

What's the Job?

• Manage incoming calls through the Genesys phone system and serve as the primary point of contact for customers.

• Receive and submit orders on behalf of customers, ensuring accuracy and timely processing.

• Facilitate customer credit requests and maintain account settings with updates in CRM and related applications.

• Track orders using transportation tools and collaborate with carrier customer support when escalations are needed.

• Identify and resolve demand capture failures within defined Service Level Agreement (SLA), while monitoring open orders daily according to the Daily Activity Schedule.

What's Needed?

• Undergraduate degree strongly preferred.

• 2 years experience in customer care, order management, distribution, inventory management, transportation, demand and supply planning, or related areas is preferred.

• Excellent written and verbal communication skills with a customer-first mindset.

• Strong analytical aptitude with proven ability to analyze and interpret data to drive decisions.

• Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with SAP and Salesforce or similar CRM systems.

What's in it for me?

• Opportunity to advocate for customers while optimizing orders across the End-to-End Order to Cash process.

• Clear focus on efficiency improvements, waste reduction, and SLA-driven execution.

• Hands-on ownership of order tracking, escalations, and resolution of blocked orders.

• Engagement in proactive customer communication for out-of-stock and stock allocation issues.

• Ownership of returns and refusals processes, including compliance checks and coordination for credit/debit analysis.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Supplemental Life Insurance

• Short Term Disability Insurance

• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.