Customer Solutions Associate

Manpower, Inc.; Seattle (WA); Hybrid; USD 54,000 - 60,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup Seattle is hiring for a customer care and order management role. You will manage calls via Genesys, process orders, and update CRM systems while ensuring accuracy and timely fulfillment.

The position offers a hybrid schedule in the Seattle area, with benefits after the waiting period, including medical plans, life insurance, disability coverage, and a 401(k).

Qualifications

• 2 years experience in customer care, order management, distribution, inventory or related areas.
• Excellent written and verbal communication with a customer-first mindset.
• Strong analytical ability to analyze data to drive decisions.
• Proficiency in Microsoft Office and experience with SAP and Salesforce or similar CRM systems.

Responsibilities

• Manage incoming calls via the Genesys phone system and be the primary contact for customers.
• Receive and submit orders on behalf of customers with accuracy and timely processing.
• Facilitate customer credit requests and update CRM and related applications.
• Track orders using transportation tools and escalate with carrier support as needed.
• Identify and resolve SLA-driven order issues and monitor open orders daily.

Skills

Customer care

Order management

Distribution

Inventory management

Transportation

Demand & supply planning

Communication skills

Analytical thinking

Microsoft Office

SAP

Salesforce

Tools

SAP

Salesforce

Job description

Location: Hybrid In Office - Must live in the Seattle area

Pay Rate: $27.50 per hour

Shift: FT 6:00am - 2:30pm

What's the Job?

• Manage incoming calls through the Genesys phone system and serve as the primary point of contact for customers.
• Receive and submit orders on behalf of customers, ensuring accuracy and timely processing.
• Facilitate customer credit requests and maintain account settings with updates in CRM and related applications.
• Track orders using transportation tools and collaborate with carrier customer support when escalations are needed.
• Identify and resolve demand capture failures within defined Service Level Agreement (SLA), while monitoring open orders daily according to the Daily Activity Schedule.

What's Needed?

• 2 years experience in customer care, order management, distribution, inventory management, transportation, demand and supply planning, or related areas is preferred.
• Excellent written and verbal communication skills with a customer-first mindset.
• Strong analytical aptitude with proven ability to analyze and interpret data to drive decisions.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with SAP and Salesforce or similar CRM systems.

What's in it for me?

• Opportunity to advocate for customers while optimizing orders across the End-to-End Order to Cash process.
• Clear focus on efficiency improvements, waste reduction, and SLA-driven execution.
• Hands-on ownership of order tracking, escalations, and resolution of blocked orders.
• Engagement in proactive customer communication for out-of-stock and stock allocation issues.
• Ownership of returns and refusals processes, including compliance checks and coordination for credit/debit analysis.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.