Customer Support Associate

AMETEK; St. Louis (MO); On-site; USD 40,000 - 45,000; Full time

Job summary

AMETEK is seeking a Customer Service Representative to support service, quotations and orders for assigned customers. You will handle pricing, order entry, PO review, and resolve customer inquiries to maintain strong relationships.

You will interface with Sales, Operations and Finance, review contracts and requirements, maintain documents, and coordinate with the team to expedite orders and meet deadlines. ERP/Office tools experience preferred.

Qualifications

• 3–5 years in customer service, OEM/MRO experience
• Strong communication and interpersonal skills
• Detail-oriented with solid organizational skills
• Ability to work in a matrix organization

Responsibilities

• Interface between customers and AMETEK Sales, Operations and Finance
• Review purchase orders and maintain orders; resolve issues
• Understand repair operations and workflow
• Review contracts, specifications, and data entry
• Maintain files for quotes, orders, contracts and related documents
• Coordinate with sales to clarify information and research needs
• Perform other duties as assigned by manager

Skills

Communication

Teamwork

Attention to detail

Multitasking

English proficiency

MS Office

Education

High School diploma

Tools

Word

Outlook

Excel

Job description

This position supports the Customer Service and Sales teams by undertaking a broad range of customer service duties for assigned customers related to service, quotations and orders. Duties include; pricing, quoting, purchase order review, order entry, resolving customer hold issues, expediting customer orders, and addressing customer inquiries and concerns with the objective of maintaining positive customer relationships within the organization.

Essential Duties And Responsibilities

• Act as the primary interface between assigned customers and AMETEK Sales, Operations and Finance colleagues to support customer needs and AMETEK business objectives.
• Purchase order review, order entry and maintenance, and resolution of customer issues.
• Must understand repair operations and associated workflow.
• Review customer contracts, specifications, purchase orders, shipping instructions and other customer requirements and support documentation for data entry.
• Maintain files for quotes, orders, contracts and related customer documents.
• Interact with the sales team to identify and clarify information and research needs.
• Performs other related duties as assigned by responsible manager and/or business unit manager

Education

• High School diploma or equivalent

Experience

• 3-5 years as a Customer Service Representative in OEM, MRO / Aftermarket preferred.

Qualifications

• Proven team player who has demonstrated capabilities in the following areas: excellent communication, presentation, and interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization
• Attention to detail, accuracy is imperative
• Ability to be an effective team member and display initiative
• Looking for a hands-on individual
• Proven business partnership skills with the demonstrated ability to work in a matrixed organizational environment
• Must be able to manage a high volume of transactions and prioritize work to meet the growing demands of the business
• Ability to work well under pressure, multitask and meet deadlines
• The right candidate will be ambitious, flexible and have a desire to learn
• Computer skills to include Word, Outlook and Excel.
• Ability to handle confidential information in a discreet, professional manner
• Work hours must be flexible, and overtime will be required to meet the demands of the position
• Aerospace industry experience is a plus
• Must be able to proficiently write, read and speak English
• Must have the ability to clearly and concisely communicate in English with customers

Compensation

Employee Type: Hourly

Currency: USD

Salary Minimum: 40,000

Salary Maximum: 45,000

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].