Customer Solutions Advocate — Transform Local Careers

C2 GPS- Brevard Flager Volusia; Titusville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Wellness Reimbursement

Generous Paid Time Off

Paid Parental Leave

401(K) with 100% Employer Match up to

6% employer match up to 6%

Critical Illness/Accident

Dental

Vision

Life Insurance

Short and Long Term Disability

Pet Insurance

Identity Theft

Job summary

C2 Global Professional Services (C2 GPS) is hiring a Customer Solutions Representative to assist job seekers at the Titusville Career Center. You will build relationships, assess goals, and guide customers to workforce services and community referrals.

This full-time role emphasizes customer engagement, resume support, interview guidance, and collaboration with internal teams and external partners to improve service outcomes.

Qualifications

• High school diploma or GED is required.
• Valid driver's license and proof of insurance with a good driving record.
• Six months of relevant experience preferred.

Responsibilities

• Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position.
• Review and identify job opportunities for customers and provide referrals to qualified candidates.
• Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire.
• Develop constructive and cooperative working relationships with internal team members, the public and external partners.
• Actively seeks ways to improve workforce services to meet labor market needs.
• Contributes to the Career Center performance goals, including customer service and following-up with workforce center customers.
• Performs other duties as assigned and fulfills responsibilities as required.

Skills

Bilingual English/Spanish

Customer service

Communication

Education

High school diploma or GED

Valid driver's license

6 months of relevant experience

Job description

C2 Global Professional Services (C2 GPS) is hiring a Customer Solutions Representative to assist job seekers at the Titusville Career Center. You will build relationships, assess goals, and guide customers to workforce services and community referrals.

This full-time role emphasizes customer engagement, resume support, interview guidance, and collaboration with internal teams and external partners to improve service outcomes.