Career Solutions Specialist — Flexible Hours

C2 GPS- Tarrant County; Fort Worth (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Wellness Reimbursement

Generous Paid Time Off

Paid Parental Leave

401(K) with 100% Employer Match up to

6%

Dental

Vision

Life Insurance

Short and Long Term Disability

Pet Insurance

Job summary

C2 Global Professional Services (C2 GPS) in Texas is seeking a Customer Solutions Facilitator to serve as the primary contact for participants entering the workforce system. You will help jobseekers with career development activities and guide self-service resources in the center.

In this role you will lead job-readiness classes, register and assess needs, collaborate with center staff and employers, input data in systems, and support labor market outcomes while delivering exceptional customer

Qualifications

• Knowledge of workforce development and project management.
• Exceptional customer service and interpersonal skills.
• Able to work with diverse customers and adapt to communication styles.
• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Facilitates job-readiness classes, workshops, or orientations to improve job skills.
• Interview customers to record and assess employment information for career development.
• Educates customers on center services and tools, including WIT registration.
• Coordinates with Business Solutions Representative and Career Center staff on employer communications.
• Inputs all services in real time (WorkInTexas, TWIST, etc.).
• Identifies community resources and links customers to needed services.
• Supports job readiness activities to align with work experience and interview techniques.
• Contributes to Career Center performance goals and customer satisfaction.
• Collaborates with Career Center staff to ensure meaningful customer experiences.

Skills

Workforce development knowledge

Customer service

Interpersonal skills

Bilingual (English/Spanish)

Computer skills

Education

High School Diploma or GED

Associates or Undergraduate degree preferred

Job description

C2 Global Professional Services (C2 GPS) in Texas is seeking a Customer Solutions Facilitator to serve as the primary contact for participants entering the workforce system. You will help jobseekers with career development activities and guide self-service resources in the center.

In this role you will lead job-readiness classes, register and assess needs, collaborate with center staff and employers, input data in systems, and support labor market outcomes while delivering exceptional customer