Customer Solution & Retention Agent

Coveragex; Clearwater (FL); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Fully paid training

Ongoing coaching and real-time support

Clear advancement path: Senior Rep to

Team Lead and beyond

Job summary

CoverageX is seeking a Collections & Retention Agent in Clearwater, FL to assist customers who fall behind on their protection plans. You will listen, understand, and guide customers toward solutions that keep coverage in place.

The role emphasizes customer conversation over cold calling, with a dialer handling outreach so you can focus on meaningful conversations and successful resolutions.

Qualifications

• Strong communicator who is confident, approachable, and able to build trust quickly.
• Experience in sales, retention, collections, or another phone-based role.
• A drive to grow professionally— we promote from within and invest in the people who show up ready to earn it.

Responsibilities

• When a customer falls behind on their protection plan, you’ll be the person who reaches out to understand why and find a path forward.
• Every situation is different — your job is to listen, ask the right questions, and work with the customer to land on a solution that keeps them covered.
• There are no cold calls. Our dialer handles outreach, so you can focus entirely on the conversation.

Skills

Strong communicator

Sales/Retention experience

Phone-based role

Retention experience

Job description

Job Details

Job Location: Clearwater, FL 33762

Collections & Retention Agent

CoverageX protects thousands of drivers and homeowners across the country from unexpected repair bills. The trust our customers place in us starts with the people on our team — and we’re looking for someone who takes that seriously.

The Role

• When a customer falls behind on their protection plan, you’ll be the person who reaches out to understand why and find a path forward.
• Every situation is different — your job is to listen, ask the right questions, and work with the customer to land on a solution that keeps them covered.
• There are no cold calls. Our dialer handles outreach, so you can focus entirely on the conversation.

Compensation

• Competitive base hourly pay
• Bonuses for every account you retain — your results directly drive your income

What We’re Looking For

• Strong communicator who is confident, approachable, and able to build trust quickly
• Experience in sales, retention, collections, or another phone-based role
• A drive to grow professionally — we promote from within and invest in the people who show up ready to earn it

What We Offer

• Fully paid training — no prior experience with our systems required
• Ongoing coaching and real-time support from experienced team leads
• A clear advancement path: Senior Rep to Team Lead and beyond

Qualifications