Retention Specialist

CoverageX; Clearwater (FL); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Opportunity to earn uncapped bonuses

Friendly, team-oriented environment

Career growth within customer success and sales functions

Job summary

CoverageX is seeking a motivated Retention Specialist to join our customer success team onsite in Clearwater, FL. You will be responsible for handling inbound calls from clients considering canceling their insurance policies and providing solutions to retain their coverage.

The ideal candidate will have previous experience in retention and excellent communication skills. The role offers a base pay of $22/hour along with performance-based bonuses.

Qualifications

• Previous experience in retention within a B2C environment is required.
• Excellent verbal and written communication skills.
• Comfortable working in a fast-paced inbound call environment.

Responsibilities

• Handle inbound calls from customers considering policy cancellations.
• Present tailored solutions to retain the customer.
• Document all customer interactions accurately in the CRM system.

Skills

Verbal communication

Negotiation

Problem-solving

Tools

CRM software

Job description

Overview

CoverageX is seeking a motivated Retention Specialist to join our customer success team onsite in Clearwater, FL. In this role, you’ll handle inbound calls from clients who are considering canceling their insurance policies. You’ll provide solutions and incentives to retain their coverage, ensuring customer satisfaction while maximizing policy retention.

Responsibilities

• Handle inbound calls per day from customers considering policy cancellations.
• Identify reasons for potential cancellations and present tailored solutions to retain the customer.
• Effectively communicate product benefits, promotions, and retention offers.
• Document all customer interactions accurately in the CRM system.
• Collaborate with team members and management to improve retention strategies.
• Meet and exceed individual retention and performance goals, including bonus targets.
• Maintain a professional and empathetic tone during every customer interaction.

Qualifications

• Previous experience in retention within a B2C environment is required.
• Excellent verbal and written communication skills.
• Strong problem-solving and negotiation abilities.
• Ability to work independently and as part of a team.
• Comfortable working in a fast-paced inbound call environment.
• Basic computer skills and familiarity with CRM software.

Compensation

• $22/hour base pay
• Performance-based bonuses for each successfully retained policy

Why Join CoverageX

• Opportunity to earn uncapped bonuses
• Friendly, team-oriented environment
• Career growth within customer success and sales functions