Customer Retention Sales Representative

Familysecurityplan; Orange (CT); Hybrid; USD 39,600 - 48,400; Full time

Benefits offered by this job

Paid holidays

Paid time off

Profit share

Excellent benefits

All expenses paid award trips

New Hire Bonus

Job summary

Familysecurityplan is looking for a dynamic Customer Solutions Advisor based in Orange, Connecticut. The ideal candidate is goal-oriented, technologically savvy, and has 1-2 years of call center experience. This position offers a hybrid work schedule with a base pay of $44,000 plus incentives and bonuses. Benefits include a New Hire Bonus, extensive pre-licensing program for insurance, and opportunities for professional growth. Apply now for a fulfilling career helping our members.

Qualifications

• 1-2 years of experience in a call center environment is required.
• 1-3 years of sales experience is preferred.

Responsibilities

• Answer all incoming retention calls efficiently.
• Maintain daily department close ratios.
• Use all systems related to providing service.
• Offer members alternative payment methods.
• Identify referral opportunities and maximize them.
• Research and resolve policyholder issues.
• Enter data into the call center database.
• Identify opportunities to transfer to licensed sales agents.
• Achieve consistent goals before studying for the state insurance exam.

Skills

Goal oriented

Technologically savvy

High level of integrity

Coachable

Positive

Resilient

Education

Life and Health License

Job description

Seeking dynamic individuals for the role of Customer Solutions Advisor!

What do we do?

• We pride ourselves in taking time to educate our members on the value of the Family Security Plan in order to ensure our policy holders are adequately covered.
• We offer affordable solutions and make recommendations that make sense for those we serve.
• We have a compassionate, caring, and diverse team of Retention Specialists who work well together in an open environment along with supportive and encouraging leadership.
• We believe in growing and promoting our employees to the next level.

What’s in it for you?

• Great corporate office experience, opportunities to learn new skills, and perfect the skills you already have!
• Hybrid schedule - Monday-Wednesday in the Orange, CT office and Thursday-Friday at home.
• This role has a base pay plus incentives, bonuses, profit share, paid holidays, paid time off, all expenses paid award trips, and excellent benefits.
• Annual income potential of $44,000 along with uncapped commission to earn even more!
• Potential for $2,000 New Hire Bonus if metrics are hit!
• Not licensed? No problem! We have an extensive pre-licensing program that will get you up to speed!

This position is a fit for you, if you:

• Are driven and goal oriented
• Are technologically savvy
• Have a high level of integrity with the desire to help others
• Are coachable
• Are positive
• Are resilient

What experience/skills contribute to a successful Customer Solutions Specialist?

• Life and Health License preferred, but not required. The Family Security Plan will pay you while we help you obtain insurance licenses.
• 1-2 years' of experience working in a call center environment (required)
• 1-3 years of sales experience.

What responsibilities are included in a typical day-to-day for a Customer Solutions Specialist?

• Answering all incoming retention calls efficiently and accurately.
• Maintaining daily department close ratios.
• Efficiently using all systems related to providing service.
• Offering members alternative, future payment methods when necessary.
• Identifying and maximizing referral opportunities.
• Researching and resolving policy holder issues, and driving resolution to avoid escalation.
• Entering data and other relevant information into call center database.
• Identifying opportunities to transfer to licensed sales agents for additional benefits.
• During a 90 -day period, the Customer Solutions Advisor will have to attain consistent goals before studying for the state insurance exam.
• Shadowing and training once the insurance license is obtained

If you are self-motivated and care about people, apply now!