Customer Solution Coordinator

US FOODS; Aurora (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading company in the foodservice industry as a Customer Solutions Coordinator. This role focuses on new customer onboarding and managing relationships to reduce customer churn. Responsibilities include strategic insight into lead assignments and collaborating with sales support teams. Ideal candidates will have strong organizational and analytical skills, with experience in a sales environment.

Benefits

Health insurance

Retirement benefits

Paid time off

Life insurance

Short-term and long-term disability

Employee stock purchase plan

Qualifications

• High School diploma required; Bachelor's preferred.
• Experience in data collection and analysis in a sales context.
• Excellent prioritization and organizational skills required.

Responsibilities

• Coordinate New Customer Onboarding and lead assignments.
• Analyze at-risk customers and manage the Save Our Sales process.
• Provide area reporting and analysis specific to new and lost business.

Skills

Organizational Skills

Communication Skills

Customer Service

Data Analysis

Prioritization

Education

High School diploma or equivalent

Bachelor’s degree

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Microsoft Excel

Salesforce

Job description

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE

Join Our Community of Food People!

Leverages proprietary US Foods systems and tools to coordinate customer solutions specific to new, at risk, and lost customers for the Area. The CSC is primarily responsible for Lead Assignments, New Customer Onboarding, and the Save Our Sales process. The CSC works with the Area Director of Sales support, and cross functionally with all departments to gather and distribute information to stakeholders and the appropriate leadership teams, to ultimately drive new business and reduce customer churn

Ready to build a career with a company that’s leading the foodservice industry?

Schedule:

Monday- Friday

8AM-5PM

This position will be relocating to Aurora, IL Mid-2025.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law.

The expected base rate for this role is between $24 and $33.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Coordinates and offers strategic insight to all aspects of New Customer Onboarding and lead assignment
• Identifies and analyzes at-risk customers, serving as key contact for the Save Our Sales (SOS) process and Net Promoter Score
• Provides area reporting and analysis specific to new business and lost business
• Active participant in Core Team Meetings and Routines
• Audit programs for accurate sales information
• Administers SOUS and ExpandShare user access
• Other responsibilities as required

***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***

TRAVEL
None

RELATIONSHIPS

Internal: Work closely with the Area Director of Sales Support, Area Vice Presidents of National Sales, Area Vice Presidents of Local Sales, Regional Sales Managers, District Sales Managers, with some interaction with TMs, drivers, transportation, revenue management and others.

External: Email and or phone Interaction with prospective customers

WIRELESS REIMBURSEMENT
Eligible for reimbursement (circle one): High Low N/A

QUALIFICATIONS

Education/Training: High School diploma or equivalent required. Bachelor’s degree preferred.

Related Experience/Requirements: Applied experience in the collection and analysis of data, as well as formulating plans and activities based on that analysis, preferably in a sales environment.

Knowledge/Skills/Abilities:
• Must be able to effectively prioritize multiple assignments in an organized manner, effectively completing assignments in a fast-paced environment, within a timely manner.
• Excellent organizational skills required.
• Must possess sound written and oral communication skills. The successful candidate will possess a communication style that is highly engaged, proactive, customer-service focused and able to adapt to the needs of multiple stakeholders.
• Proficient knowledge of Microsoft Word, PowerPoint, Outlook and Excel required.
• Must be able to establish and maintain a broad knowledge of the US Foods business and the operational essentials that impact our results.
• Salesforce software experience preferred

Physical Requirements: Must be able to sit and stand for long periods of time

#LI-KG2

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between

$24 - $33

***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/ Age/Genetic Information /Protected Veteran/Disability Status***