Customer Solutions Manager

Babcock & Wilcox; Akron (OH); Hybrid; USD 36,000 - 72,000; Full time

Job summary

A leading company in the energy sector is seeking a Customer Solutions Manager in Akron, OH. This role involves directing a team responsible for competitor parts, coordinating with suppliers, and leading marketing initiatives. Candidates should have substantial experience in mechanical systems, strong communication skills, and a background in business development. This position also includes travel for customer meetings and focuses on optimizing customer relations and driving continuous improvement.

Qualifications

• 10 years of related experience.
• Competent on utility and industrial burner and ignition system design.
• Ability to read and interpret assembly and detail drawings.

Responsibilities

• Directs staff for processing quotes and managing parts inquiries.
• Monitors bookings and revenue for the pulverizer business.
• Coordinates supplier activities and reviews production requirements.

Skills

Mechanical aptitude

Communication

Project management

Business development

Job description

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Manager for Customer Solutions for the Competitor Pulverizer parts business. Directs a staff that processes Competitor Pulverizer parts related quotes, proposals, project management, business development and product development. Primary B&W contact for our competitor pulverizer parts business. Leads marketing and business development activities. Coordinates supplier activities and reviews fabrication requirements.

• Supervises personnel (CRMs) responsible for processing inquiries involving price & availability of competitor pulverizer parts, conducting research to identify part numbers, preparing and issuing quotes that include price, lead time, and terms, and following up with customers from quote to order, expediting emergency orders, and resolving order issues that arise
• Continuously monitor bookings, revenue, gross margin, and cost centers of the pulverizer business
• Forecasts bookings, revenue, gross margin, and cost center budgets
• Analyze and set parts pricing to maximize profit while maintaining volume and customer base
• Manages customer programs, review pricing annually and adjust as needed based on buying practice, volume, and overall customer commitment
• Travel to customer sites and events as needed for customer meetings, business development, and relationship-building
• Ensure proper response to and resolution of customer issues which arise in course of normal business
• Maintain focus on continuous improvement across RP business, including response time, quotation turn-around, customer communication and follow-up to achieve excellent customer service
• Evaluates warranty claims and authorized disposition for the RP business
• Monitors, recommends and supports implementation of process changes to optimize company performance
• Recommends inventory adjustments to reflect customer’s needs or market changes
• Helps to identify opportunities that result in competitive advantage for products & services
• 10 years of related experience
• Competent on utility and industrial burner and ignition system design
• Ability to read and interpret assembly and detail drawings
• Mechanical aptitude on the assembly and disassembly of precision components
• Ability to effectively communicate engineered solutions
  
  

Primary Location

US-OH-Akron

Work Locations

Akron, OH (100)

Job

Customer Service

Organization

Global Parts & Services

Job Posting

Jun 11, 2025

Remote Status

Hybrid

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

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