Client Solutions Coordinator - Reality Capture

Ground Penetrating Radar, LLC; Ohio; Remote; USD 45,000 - 65,000; Full time

Job summary

A leading company in underground utility detection is seeking a Client Solutions Coordinator to streamline project operations. This remote role requires individuals skilled in logistics and client communications, with a focus on ensuring successful project outcomes and team integration. Join a team that values growth and provides comprehensive benefits.

Benefits

Full medical, dental, and vision insurance with day-one coverage

401k with company matching beginning on day one

Life, Short-Term, and Long-Term Disability at no cost

Paid holidays and time off

Leadership development training programs

Qualifications

• Bachelor's degree in a relevant field preferred.
• Proficiency in Microsoft/NetSuite environment.
• Strong problem-solving abilities and operations support experience.

Responsibilities

• Support project initiation and lifecycle through various administrative tasks.
• Manage schedules and client communications for project success.
• Demonstrate attention to detail and effective project navigation.

Skills

Problem Solving

Communication

Organizational Skills

Education

Bachelor's degree in business administration or related fields

Tools

Microsoft/NetSuite

Job description

Job Details

Job Location: Remote Role - Ohio

Position Type: Full Time

Salary Range: Undisclosed

Description

Ground Penetrating Radar Systems is the nation's largest company specializing in the detection of underground utilities, video pipe inspection, and the scanning of concrete structures. GPRS has an extensive nationwide network of highly trained and experienced Project Managers in every major U.S. market. When clients hire GPRS, they have the peace of mind of knowing that they have the most reliable scanning technology on their job site and they'll receive the assistance of a Project Manager who can provide them with the most accurate data. For over two decades, GPRS has been the industry leader by providing outstanding service and cutting edge technology, Intelligently Visualizing The Built World by keeping projects on time, reducing safety risks, and putting our relationships with our clients before profit.

GPRS Purpose Statement:
Our purpose, as an organization, is to provide possibility for our Team Members and Customers by intelligently visualizing the built world.

GPRS Core Values:

• Integrity
• Teamwork
• Mutual Respect
• Growth Mindedness
• Safety

Job Summary:

The Client Solutions Coordinator works within the Client Solutions Group team to ensure successful project outcomes. This role involves a variety of administrative and scheduling tasks that support company operations. The position requires a task-focused, self-motivated individual who handles both client-facing and team-facing responsibilities to support the smooth execution of Reality Capture projects and contribute to business development efforts. By performing operations, logistics, clerical tasks, and professional client communications, the Client Solutions Coordinator will help advance GPRS’ mission to deliver exceptional client experiences and retention.

Job Goals:

• Optimize workflows through support with project startup and lifecycle for the Client Solutions Group team via Click Up, Team UP, NetSuite and Microsoft environments.
• Approval authority for reality capture field team travel expenses as needed.
• Support Client Solutions Group team members with excellence in handling incoming client
• communications and project requests.
• Under the direction of the Client Solutions Manager, effectively and efficiently manage the various schedules of the Reality Capture PM field team and Modeling Team.
• Support various operational functions within the Reality Capture service line, aiming for excellence in all tasks.

Job Responsibilities:

• Adapt to the Client Solutions Group work environment:
  • Understand the overall workflow of the Client Solutions Group department.
  • Review and ensure projects accuracy and efficiency.
  • Successfully navigate within and manage files across the Microsoft work environment.
• Demonstrate ownership of work assigned:
  • Show thoroughness in completing tasks without errors.
  • Maintain attention to detail.
  • Efficiently organize workflow.
  • Exhibit the ability to independently problem-solve, or find answers to issues, seeking guidance when appropriate.
  • Complete all project specific paperwork as needed to effectively assist Client Solutions Manager/Specialists.
• Properly communicate and collaborate on projects:
  • Demonstrate ability to properly communicate on projects within the Microsoft environment.
  • Communicate effectively with team members on the status of projects and updates.
  • Follow the instructions of the Client Solutions Specialists as they relate to successful completion of all project requirements.
  • Recognize when to seek assistance from team members or other resources to ensure project success
  • Be a Brand Ambassador through professional and respectful communication to both team and clients
• Team Integration and participation:
  • Attend and add value to companywide meetings and weekly team meetings.
  • Provide support for the needs of the Client Solutions Group.
  • Positively connect and collaborate with team members in all departments.

Qualifications

• Bachelor's degree in business administration or background in Architecture, Engineering, Construction, related fields preferred.
• High proficiency in Microsoft/ NetSuite work environment.
• Demonstrated strength in operations process support and logistics systems.
• Display problem solving skills within back-of-house operations tasks.
• High degree of computer literacy with the ability to pay attention to detail and follow specific project requirements.
• Proven successful record of working remotely.
• Possess excellent and effective communication skills, both verbal and written.
• Self-motivated and hard working in finding solutions, learning new software, and
• Possess effective organizational skills demonstrating the ability to prioritize and execute an ever-changing workload.
• Demonstrated critical thinking skills.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to display professionalism in a wide variety of client interactions.

We offer full medical, dental, and vision insurance with day-one coverage, 401k with company matching beginning on day one, Life, Short-Term, and Long-Term Disability at no cost to our employees, paid holidays, paid time off, leadership development training programs and additional benefits to support our strong commitment to the development of each team member.


GPRS is an Equal Opportunity employer