Customer Site Operations Manager

US Tool Group; Dearborn (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

401K

Paid Holidays

Paid Time Off

Weekly Pay

Growth opportunities

Job summary

US Tool Group in Dearborn, MI, is seeking a site supervisor to oversee operations at a major automotive customer facility. This on-site role requires coordinating staffing, training, safety, and daily workflow to meet quality and delivery goals.

You will manage a cross-functional team of 10+, partner with customers and suppliers on project management, handle inventory and cost-savings initiatives, and ensure adherence to company handbooks and contracts.

Qualifications

• Experience interacting with and presenting to high-level customer contacts.
• Experience in contract compliance and purchasing processes.
• Experience with purchasing and ERP systems and inventory control.
• Strong knowledge of Windows-based operating systems and software.
• Excellent written and oral communication skills.
• Experience leading cross-functional teams and supervising 10+ people.
• Technical knowledge of cutting tools and MRO products.
• Knowledge of industrial vending equipment.

Responsibilities

• Oversee all site operations and ensure safety and productivity.
• Address customer concerns in a timely manner.
• Ensure employees are properly trained and working safely.
• Interact with staff for scheduling, problem solving, inventory and team building.
• Discipline employees per company handbook.
• Coordinate with receiving on incoming deliveries.
• Investigate inventory discrepancies and report issues.
• Report pertinent issues to Program Manager.
• Interact with customers and suppliers on project management.
• Participate in Cost Savings Program initiatives.
• Assist with developing quotes as needed.
• Manage customer reports, development and distribution.
• Attend regular meetings with the customer.
• Perform other duties as assigned.
• Lifting up to 50 lbs.

Skills

Customer interaction

Contract compliance

Purchasing ERP

Inventory management

Windows software

Communication skills

Cross-functional leadership

Cutting tools knowledge

Industrial vending

Supervisory experience

Tools

ERP software

Inventory software

Job description

We are a family-owned business that supplies cutting tools, abrasives, and other manufacturing supplies to aerospace, defense and automotive customers.Founded in 1958, we are the largest cutting tool reconditioning firm in North America.We are committed to providing quality products and outstanding service, supported by the uncompromising dedication of our employees. This position will be based on-site at one of our major automotive manufacturing customers' facilities. Openings are currently available in Dearborn, MI.

If you have

• Experience interacting with and presenting to high-level customer contacts
• Experience in contract compliance
• Experience with purchasing and ERP systems
• Inventory management experience
• Strong knowledge of windows-based operating system and software
• Strong written and oral communication skills
• Experience working with and managing cross functional teams
• Technical knowledge of cutting tools and MRO products
• Knowledge of industrial vending equipment
• Demonstrated supervisory skills and experience leading a team of at least 10 members
• Ability to perform the essential functions of the job, with or without reasonable accommodation

A typical day may look like this

• Oversee all site operations
• Address customer concerns in a timely manner
• Ensure employees are properly trained and working safely
• Extensive interaction with staff i.e., scheduling, problem solving, Inventory, and team building
• Discipline employees as outlined in the US Tool company handbook
• Interact with receiving personnel regarding incoming deliveries
• Investigate inventory discrepancies
• Report any pertinent issues to Program Manager
• Interact with customer and suppliers regarding project management
• Participate in Cost Savings Program
• Assist with developing quotes as needed
• Manage customer reports- development, distribution, accuracy.
• Attend regularly scheduled meetings with customer.
• Other duties assigned
• Lifting up to 50 lbs.

We provide

• Health, Vision, Dental and Life Insurance
• 401K benefit options
• 9 Paid holidays
• Paid time off/vacation accrual
• Weekly Pay
• A work-hard play-hard environment
• Personal and professional growth

Equal Opportunity Employer M/F/Disability/Protected Vet

For more information or to request a reasonable accommodation to apply for a position, please contact our Human Resources Department at 573-431-3856.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-U.S. persons selected for this position must meet eligibility requirements for access to export-restricted information. The ITAR/EAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.