Customer & Shipping Operations Leader

International Paper; Minneapolis (MN); On-site; USD 80,000 - 101,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401(k)

Tuition reimbursement

Job summary

International Paper in Minneapolis, MN seeks an Operations Manager to lead the Customer Service and Shipping departments and report to the Complex General Manager.

You will set direction, improve efficiency, profitability, and customer satisfaction, while coaching teams and coordinating with production, sales, and other departments.

The role requires manufacturing experience in corrugated or related industries, strong analytical skills, and a track record of leading cross-functional initiatives.

Qualifications

• Experience in Shipping and/or Customer Service required.
• Degree in Business Administration or Operations Management preferred.
• Minimum of 5 years of supervisory and leadership experience in manufacturing.
• Strong organizational skills and ability to prioritize tasks under fluctuating workloads.
• Ability to lead multifunctional teams and collaborate across departments.
• Proven data-entry accuracy; proficient in Excel, Word, and Outlook.
• Knowledge of KIWI systems is a plus.

Responsibilities

• Provide overall direction and leadership to the customer support team to improve service, profitability, and satisfaction.
• Act as front-line decision maker for major customer accounts including enterprise agreements.
• Provide process and product expertise for teammates as a subject matter expert.
• Handle requests for price quotations, POs, order changes, adjustments, and cancellations.
• Provide supply chain and replenishment leadership for facility customers.
• Track forecast accuracy and define inventory and safety stock standards.
• Schedule facility production demands efficiently.
• Manage orders through outside sales and offsite customer service teams.
• Oversee commercial price updates, price lists, trackers, and customer communication.
• Coordinate daily shipments with production to meet scheduling loads.

Skills

Shipping/Customer Service

Leadership experience

Organizational skills

Team coordination

Data entry proficiency

Excel/Word/Outlook

KIWI knowledge

Education

Business Administration/Operations Management degree

Tools

KIWI knowledge

Job description

International Paper in Minneapolis, MN seeks an Operations Manager to lead the Customer Service and Shipping departments and report to the Complex General Manager.

You will set direction, improve efficiency, profitability, and customer satisfaction, while coaching teams and coordinating with production, sales, and other departments.

The role requires manufacturing experience in corrugated or related industries, strong analytical skills, and a track record of leading cross-functional initiatives.