Customer Service Manager — Transformation Leader (Corrugated)

Delta Diversified, Inc

Farmers Branch (TX)

On-site

USD 65,000 - 90,000

Full time

5 days ago

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Job summary

A Dallas-area corrugated packaging manufacturer is seeking a Customer Service Manager to lead a small team of 2–3 representatives and build a structured, high‑performing department. The role requires hands‑on leadership, SOP development, cross‑functional collaboration with production, scheduling, shipping, quality and sales, and driving continuous improvement using SAP and Kiwi systems.

You will establish department standards, coach staff, implement processes, and deliver exceptional customer

Qualifications

Bachelor’s degree preferred or equivalent combination of education and experience.
Experience leading customer service functions in manufacturing.
Experience in corrugated packaging preferred.

Responsibilities

Lead, mentor, coach, and develop the customer service team.
Establish, document, implement, and maintain departmental SOPs.
Create a culture of accountability, responsiveness, and customer-focused service.
Oversee customer order management and ensure accurate order processing.
Partner with production, scheduling, shipping, quality, and sales.
Train team members on systems, processes, and best practices.
Monitor department performance and workflow effectiveness.
Identify and implement process improvement opportunities.