Customer Success Specialist — Paper Distribution

Midland; Minneapolis (MN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Parental leave

Referral program

Vision insurance

Job summary

Midland in Minnesota is seeking a full-time Customer Service Administrator to enhance customer relationships through efficient order management, responsive communication, and accurate inventory reporting. The role collaborates with Sales and Suppliers to ensure correct pricing and on-time shipments, while handling quotes, credits, and resale documentation.

Experience in the paper distribution industry is preferred; the ideal candidate will be organized, detail-oriented, and capable of managing

Qualifications

• Experience in the paper distribution industry is preferred.
• Strong customer-facing communication and problem-solving abilities.
• Ability to coordinate orders, pricing, and shipments with internal teams.

Responsibilities

• Manage the order process from gathering specifications to assisting with claims, and every step in between.
• Build relationships with customers by maintaining a sophisticated level of customer service and providing value added services such as consumption and inventory reporting.
• Build relationships with suppliers by working closely with theirs sales, service and technical support personnel to achieve mutually beneficial outcomes.
• Create a strong professional relationship with assigned Sales Representative.
• Confer with customers via telephone or email to provide quote information on products and/or service.
• Coordinate shipment of product (including expedited and third party freight) with warehouse personnel.
• Source and negotiate pricing with suppliers as necessary.
• Work with Sales Representative to ensure pricing is correct and price changes are implemented.
• Promote the sale of closeout stock items.
• Issue appropriate documentation to process resale adjustments, order errors and pick-ups to initiate credit memos.
• Assist sales to ensure customer dedicated inventory is shipped and billed within 90 days (or as stipulated by the agreement).
• Assist sales and accounts receivables to ensure customer invoices are paid according to Midland's terms.
• Review customer inventory levels to ensure on hand levels will meet customer demands and help to eliminate overstocks and backorders.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
• Other duties as assigned.

Skills

Customer service

Order processing

Relationship building

Negotiation

Inventory reporting

Job description

Midland in Minnesota is seeking a full-time Customer Service Administrator to enhance customer relationships through efficient order management, responsive communication, and accurate inventory reporting. The role collaborates with Sales and Suppliers to ensure correct pricing and on-time shipments, while handling quotes, credits, and resale documentation.

Experience in the paper distribution industry is preferred; the ideal candidate will be organized, detail-oriented, and capable of managing