Operations Manager

International Paper; Minneapolis (MN); On-site; USD 80,000 - 101,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401(k)

Tuition reimbursement

Job summary

International Paper in Minneapolis, MN seeks an Operations Manager to lead the Customer Service and Shipping departments and report to the Complex General Manager.

You will set direction, improve efficiency, profitability, and customer satisfaction, while coaching teams and coordinating with production, sales, and other departments.

The role requires manufacturing experience in corrugated or related industries, strong analytical skills, and a track record of leading cross-functional initiatives.

Qualifications

• Experience in Shipping and/or Customer Service required.
• Degree in Business Administration or Operations Management preferred.
• Minimum of 5 years of supervisory and leadership experience in manufacturing.
• Strong organizational skills and ability to prioritize tasks under fluctuating workloads.
• Ability to lead multifunctional teams and collaborate across departments.
• Proven data-entry accuracy; proficient in Excel, Word, and Outlook.
• Knowledge of KIWI systems is a plus.

Responsibilities

• Provide overall direction and leadership to the customer support team to improve service, profitability, and satisfaction.
• Act as front-line decision maker for major customer accounts including enterprise agreements.
• Provide process and product expertise for teammates as a subject matter expert.
• Handle requests for price quotations, POs, order changes, adjustments, and cancellations.
• Provide supply chain and replenishment leadership for facility customers.
• Track forecast accuracy and define inventory and safety stock standards.
• Schedule facility production demands efficiently.
• Manage orders through outside sales and offsite customer service teams.
• Oversee commercial price updates, price lists, trackers, and customer communication.
• Coordinate daily shipments with production to meet scheduling loads.

Skills

Shipping/Customer Service

Leadership experience

Organizational skills

Team coordination

Data entry proficiency

Excel/Word/Outlook

KIWI knowledge

Education

Business Administration/Operations Management degree

Tools

KIWI knowledge

Job description

Position Title

Operations Manager

Pay Rate

$80,000 - $101,000

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan.

Category/Shift

Salaried Full-Time Exempt

Physical Location

3558 2nd Street North, Minneapolis, MN

The Job You Will Perform

The Operations Manager will be responsible for the Customer Service and Shipping Departments and report directly to the Complex General Manager. This position is responsible for, but not limited to the following:

• Responsible for providing overall direction and leadership to the customer support team. Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals.
• Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements.
• Provide significant process and/or product expertise and be a subject matter expert resource for other team members.
• Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.
• Provides supply chain and replenishment leadership for facility customers
• Tracking forecast accuracy, defining inventory and safety stock standards
• Efficiently scheduling facility production demands
• Managing order requirements through an outside sales organization and offsite customer service organization
• Manage commercial price updates including price list, trackers, audits and communication to customers / commercial team
• Daily Shipments – Plant backlog understanding by customer. Work directly with Production to understand machine loading, booking and schedule loads. This includes communicating internally and externally timing of shipments.
• Manage third party freight logistics, Customer HUB / PORTAL requirements and IP freight systems
• Manage third party Warehouse
• Trailer optimization and minimization
• Support Lead Team objectives such as Safety, Engagement and EBIT
• In addition to daily operational responsibilities, the successful candidate will be responsible for implementing and maintaining systems, driving manufacturing improvements as well as leading, coaching, motivating and engaging the work teams to accomplish operational objectives.

The Skills You Will Bring

• Experience in Shipping and/or Customer Service required.
• A relevant degree in Business Administration or Operations Management is preferred with at least five years’ experience in manufacturing in the corrugated industry.
• Minimum of 5 years of demonstrated supervisory and leadership experience preferred.
• Strong organizational skills and ability to react to operational support requirements must be able to organize time effectively and prioritize tasks to cope with fluctuating workloads.
• Ability to lead, coordinate multifunctional teams, and collaborate with other departments, customers, and business partners.
• Demonstrated leadership ability to drive results and influence others to meet department objectives.
• Must demonstrate a proven track record of date accurate data entry; proficient skills in Excel, Word and Outlook; ability to learn industry and customer specific computer systems. KIWI knowledge plus.

About Us

The Benefits You Will Enjoy

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets

The Career You Will Build

Leadership training, promotional opportunities

The Impact You Will Make

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you'll see why our team members say they're Proud to be IP.

The Culture You Will Experience

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join

International Paper (NYSE: IP; LSE: IPC) creates sustainable packaging solutions that enable our customers, teammates and shareowners to thrive in an ever-changing world. We are a leader in corrugated packaging, partnering with customers across industries to protect what matters most, strengthen supply chains and create lasting value. Learn more at internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] or [phone].