Representative, Customer Service - Hybrid

Ultimate Staffing Services; Cary (IL); Hybrid; USD 30,307 - 33,062; Full time

Job summary

Ultimate Staffing Services is hiring a Representative, Customer Service – Hybrid in Cary, IL. The role focuses on providing timely support for sales and healthcare inquiries, resolving complaints, and ensuring accurate record-keeping in CRM systems.

The ideal candidate has a minimum of 2 years in customer service, a high school diploma, and flexibility to work in-office on certain days. Familiarity with SAP or Salesforce is a plus, not required.

Qualifications

• Minimum 2 years of customer service experience.
• High school diploma required.
• Ability to work flexible hours, hybrid schedule.
• SAP/Salesforce familiarity preferred, not required.

Responsibilities

• Provide phone and email support for inquiries from sales and healthcare professionals.
• Engage professionally to maintain positive business relationships.
• Process requests in accordance with standard operating procedures.
• Record customer interactions and outcomes accurately in the system.
• Collaborate with accounts receivable for billing and collections when needed.
• Generate product or service reports from customer data.

Skills

Customer service

Communication skills

Flexibility

Education

High school diploma

Associates or Bachelor's Degree

Tools

SAP

Salesforce

ERP software

Job description

Salary: USD22.74 - USD22.74 per hour

Representative, Customer Service – Hybrid

Pay Rate: $22.74/hr.

Location: Cary, IL

Start/End Dates: 7/27/2026 - 1/26/2027

Job Description:

Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.

This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job requires a basic understanding of work routines and procedures in own discipline. The technical procedures for this level are well defined. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 2 or more years experience.

9:30 AM - 6:00 PM CST

Hybrid – in office Monday, Tuesday, Wednesday, at home Thursday/Friday. During training (first 6-8 weeks) the employee may be required to be in office all 5 days depending on training and equipment availability.

Experience Must Have:

• 2+ years of experience
• High school diploma
• Ability to work flexible hours, as needed to support the business needs

Experience Nice to Have:

• Preferred customer service/call center experience
• Familiarity with SAP, Salesforce – preferred, not required
• Associates or Bachelor's Degree
• Experience with Customer Service and Order Entry
• Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software

Typical Day to Day Tasks:

• Provide phone support for inquiries from sales and healthcare professionals
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
• Process all work in accordance with relevant working practices and standard operating procedures
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
• Prepare product or service reports by collecting and analyzing customer information