Customer Services Supervisor

Central Insurance; Van Wert (OH); Ibrido; USD 64.000 - 85.000; Tempo pieno

Descrizione del lavoro

Central Insurance in Van Wert, OH is seeking a leadership-focused customer services professional to guide a team and uphold our values of integrity, relationships and excellence. You will enhance the customer experience across claims management and collaborate with internal and external partners.

Ideal candidates hold a Bachelor’s degree with multiple years of customer service experience, may travel for training, and will lead with mentorship to drive continuous improvements.

Competenze

• Bachelor’s degree and 1 year customer services experience.
• 3 years customer services experience.
• Occasional travel for purposes of training and leadership development.
• Experienced people leadership- preferred

Mansioni

• Proactively fosters Central’s culture and values while supporting the services mission.
• Builds rapport, credibility, positive attitude, and teamwork with customers.
• Collaborates with services leaders and stakeholders to communicate strategy and priorities.
• Sets expectations, holds team accountable, and delivers results.

Conoscenze

Customer service

Leadership

Communication

Formazione

Bachelor’s degree

Descrizione del lavoro

About The Company

Central Insurance has been family owned and operating since 1876, and we’re just getting started. We’re a property and casualty insurance group that believes great work starts with Integrity, thrives on strong Relationships, and never settles for less than Excellence. With over $2B in assets and an A (Excellent) A.M. Best rating, we offer stability, opportunity, and a team you’ll actually enjoy being part of. We make a difference for our policyholders by providing excellent service and being there in the greatest times of need.

Location: Van Wert, OH

Work Model: Hybrid

Position type: Full-Time

About The Company

Central Insurance has been family owned and operating since 1876, and we’re just getting started. We’re a property and casualty insurance group that believes great work starts with Integrity, thrives on strong Relationships, and never settles for less than Excellence. With over $2B in assets and an A (Excellent) A.M. Best rating, we offer stability, opportunity, and a team you’ll actually enjoy being part of. We make a difference for our policyholders by providing excellent service and being there in the greatest times of need.

About The Role

We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do.

Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do!

What We Are Looking For

• Bachelor’s degree and 1 year customer services experience
• 3 years customer services experience
• Occasional travel for purposes of training and leadership development
• Experienced people leadership- preferred

What You’ll Do

• Proactively perpetuates the culture, embraces Central’s core values, and supports Central’s services mission
• Demonstrates a hospitality mindset reflective of the expectations set forth including building rapport, credibility, a positive attitude, and teamwork to all customers
• Builds relationships, communicates, and collaborates with peer services leaders and all other internal/external stakeholder
• Communicates strategy and priorities, sets expectations, holds team accountable, and gets results.
• Leads, develops, and mentors team through onboarding and subject matter expertise training progression
• Ensures team is providing proactive customer service by appropriately setting expectations, building rapport, and responding to requests timely
• Seeks continuous improvement opportunities and proposes solutions
• Monitors, evaluates, and coaches performance of team members
• Conducts monthly check-ins and annual performance appraisals
• Manages productivity/efficiency, quality, accuracy, and timeliness
• Interviews and assists in the selection of new employees
• Leads project work and initiatives as assigned
• Assists with production duties and services external customers as needed
• Reports workload and employee productivity to stakeholders; analyzes and makes suggestions on improvements
• Assists manager in analyzing workloads, staffing and resources
• Distributes internal reports
• Ensures proper systems access to vendor sites
• Oversees and co-owns the billing system
• Regular attendance at required meetings, training events, and business functions is an essential function of this role. Periodic travel may be required to support these activities.

Hiring Range

$63,700–$85,000 represents typical starting salaries and is a portion of the full pay range for the role.

Starting pay is determined based on several factors, including relevant experience, education, skills, and certifications. The full pay range is broader and is designed to provide employees with meaningful opportunities for salary growth as they develop their skills, increase proficiency, and advance in the role.

Total Rewards

Central establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees’ financial, health, career, and retirement objectives.

Central provides extensive health and wellness benefits to promote flexibility, work-life balance, generous paid leave, and long-term financial security.

For more information, see Central Insurance Benefits.

Work Authorization

Central will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

It is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability. The applicant should respond to questions on this application in a way that will not divulge such information.