Customer Services Rep

University of New Mexico; Albuquerque (NM); On-site; USD 17,000 - 19,000; Part time

Job summary

The University of New Mexico is seeking a Customer Services Rep for Parking and Transportation Services on Main Campus in Albuquerque. This student employment role provides frontline information to customers about parking, transit, and bike valet while handling cash and card transactions in a fast-paced, service-focused environment.

Applicants must be current UNM students enrolled in a minimum of 6 credits, with strong organizational and communication skills and the ability to work 4-hour

Qualifications

• Must be a current UNM student enrolled in at least 6 credit hours.
• Strong organizational and communication skills.
• Ability to work independently and exercise sound judgment.
• Availability for at least 4-hour shifts, evenings and weekends.

Responsibilities

• Communicating parking, transportation, and bike valet information to customers.
• Handling cash and credit card transactions accurately and securely.
• Supporting the Bike Valet program.
• Staffing the Transportation Information Center in the SUB.
• Performing data entry and helping maintain customer records and files.
• Participating in promotional and sustainability-related outreach activities.

Skills

Customer service

Communication

Organization

Time management

Cash handling

Education

Enrolled UNM student (6+ credits)

Tools

POS system

Job description

Working Title: Customer Services Rep

Pay: $13.00/hr. Hourly

Campus: Main - Albuquerque, NM

Department: Parking Transportation Gen Admin (314B)

Employment Type: Student Employment

Student Type: Student Employment

Status: Non-Exempt

For Best Consideration Date: 9/1/2026

UNM Parking and
Transportation Services is seeking an energetic, customer-friendly individual
with strong interpersonal, organizational, and time management skills to
support a variety of functions within our Business Operations division. This is
a fast-paced, service-oriented role ideal for a motivated student with a
passion for sustainability and helping others.

Primary Responsibilities:

• Communicating parking, transportation, and bike valet information to customers
• Handling cash and credit card transactions accurately and securely
• Supporting the Bike Valet program, including:
• Standing for extended periods (up to 4+ hours)
• Operating outdoors in all weather conditions
• Tagging and retrieving bicycles efficiently and carefully
• Assisting with special events, including evenings and weekends
• Staffing the Transportation Information Center in the Student Union Building (SUB)
• Performing data entry and helping maintain customer records and files
• Participating in promotional and sustainability-related outreach activities
• Completing other duties as assigned to support the department

Minimum Qualifications:

• Must be a current student at the University of New Mexico enrolled in at least 6 credit hours, in a degree seeking program.
• Strong organizational and communication skills.
• Ability to work independently and demonstrate sound judgment.
• Availability to work at least a 4-hour shifts
• Availability to work evenings and weekends

Preferred Qualifications:

• Open availability during the week to work shifts of at
  least 3-4 consecutive hours, Monday through Friday, between 7:00 AM and
  6:00 PM
• Preference given to those who can work Monday - Friday
  mornings from 7:30am until noon
• A work-study award recipient
• Availability to work at least 20 hours per week
• Prior point of sale (cash & credit cards) and
  customer service experience
• Strong organization and time management skills
• Must be able to work outdoors in all weather conditions
• Comfortable with physical activity, including standing
  and moving for extended periods
• Must pass a pre-employment background check (required
  for selected candidates)

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.