Customer Services Professional

Jobtailor; Memphis (TN); On-site; USD 40,000 - 50,000; Full time

Job summary

Jobtailor in Memphis, Tennessee is seeking an organized administrative professional to support commercial activities and customer interfaces. You will help manage contracts, update customer data, and generate reports to inform sales strategies.

You will also prepare simple proposals, coordinate with Sales Representatives, and assist with processing customer claims during contract initiation. Strong communication and data accuracy are essential for success.

Qualifications

• High School Diploma.
• 1-2 years of customer service experience.
• Specialized degree in Economics, Business, MIS, Foreign Languages.

Responsibilities

• Provide administrative support to commercial activity and customer/patient interfaces, including contract management and customer interfaces.
• Maintain customer database and create Credit Notes and Debit Notes.
• Update customer information in the system and maintain sales activity dashboards.
• Generate customer call reports, check data consistency, and prepare sales/customer reports.
• Support Offer team by preparing proposals for selected simple offers, follow up on proposals, and coordinate with Sales Representatives.
• Participate in the customer claims treatment during contract initiation.

Skills

Customer Service Experience

Contract Management

Database Maintenance

Proposal Preparation

Sales Reporting

Data Consistency Checking

Communication

Coordination

Organizational Skills

Education

High School Diploma

Specialized degree in Economics

Specialized degree in Business

Specialized degree in MIS

Specialized degree in Foreign Languages

Tools

Contract Management

Database Maintenance

Sales Reporting

Proposal Preparation

Data Consistency Checking

Job description

Provide administrative support to the commercial activity and/or to the customers/patients, like contract management, customer organizations' interfaces, payors' interfaces (States or Private Insurance).
Ensure the maintenance of customer database in the system, creation of Credit Notes and Debit Notes, etc.
Update customer info in the system and maintain sales activity dashboards.
Generate customer call reports, check data consistency, and prepare sales/customer reports.
Support to Offer team by preparing proposals for selected simple offers. Follow up on proposals, coordinate with Sales Representatives, and manage contract completion.
Participate in the customer claims treatment during contract initiation.

Requirements

• High School Diploma
• 1-2 years of customer service experience
• Specialized degree in Economics, Business, MIS, Foreign Languages
• Experience in chemical and manufacturing industry is a plus.

Core Competencies

Demonstrates strong administrative support capabilities, particularly in customer service, contract management, and database maintenance. Proficient in generating reports and coordinating with sales teams to ensure effective customer engagement.

Highest-signal resume keywords

• Customer Service Experience
• Contract Management
• Database Maintenance
• Proposal Preparation
• Sales Reporting

ATS Optimization Keywords

Hard Skills

• Contract Management
• Database Maintenance
• Sales Reporting
• Proposal Preparation
• Data Consistency Checking

Soft Skills

• Communication
• Coordination
• Organizational Skills

Certifications & Qualifications

• High School Diploma

Industry Keywords

• Chemical Industry
• Manufacturing Industry