Customer Services Coordinator - Hot Springs

Hunter Super Techs - TurnPoint; Hot Springs (AR); On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

Top pay

Paid holidays & vacation

401K with employer match

Dental insurance

Vision insurance

Coaching and training

Work/life balance

Great company culture

Room for advancement

Job summary

Glass Doctor of Central Arkansas is hiring a customer service associate to handle incoming calls and walk-in customers with professionalism and courtesy. You will assist with bids, follow-up, record keeping, and processing payments while helping schedule service professionals to meet goals.

A high school diploma and strong communication skills are required; valid driver’s license with a clean driving record is also essential.

Qualifications

• Minimum of high school diploma; college degree preferred.
• Computer literacy and ability to use MS Word, Excel, and PowerPoint.
• Excellent written and verbal communication skills.
• Valid driver’s license with a clean driving record.
• Professional appearance and customer-focused demeanor.
• Ability to process payments and use scheduling systems.

Responsibilities

• Receive incoming calls and greet walk-in customers in a professional manner.
• Provide bids, follow-up with customers, and perform record keeping.
• Complete work orders, return calls, and respond to customer complaints.
• Collect payments and follow up on outstanding balances.
• Assist with scheduling and routing of service professionals to meet goals.
• Cross-train in related positions as needed.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Time management

Education

High school diploma

Tools

MS Word

Excel

PowerPoint

Job description

Benefits/Perks**Top pay! Great Company! Room for advancement! Come be a part of our team! Paid Holiday and Vacation Access to 401K with Employer Match HRA contributions Dental, Vision and Supplemental Insurance Coverage Coaching and Training Work/Life Balance Great Company Culture Strong Core ValuesAt the Glass Doctor of Central Arkansas, we want our teammate’s tenure here, whether 2 years or 20 plus years, to be a positive experience and bright spot in their career, so our guiding philosophy to accomplish that goal comes from a Zig Ziglar quote:“You can have everything in life that you want if you will just help enough other people get what they want.”Glass Doctor of Central Arkansas is a local family-owned company that has been in the Central Arkansas area for over 20 years. We are experiencing steady growth every year and the reason for our growth is our very unique and supportive company culture that is well suited for the workforce veteran that is looking for a place to call home.Specific Responsibilities:Receive incoming calls and walk-in customers in professional and courteous mannerGive bids, follow-up with customers, and perform record keeping functionsComplete work orders, return customer calls, and respond to customer complaintsCollect payments and follow up on missed paymentsAssist with efficient scheduling and routing of service professionals to help meet sales goalsPerform other duties as needed, which may include cross-training in related positionsJob Requirements:Computer literate, with working knowledge of work processing, business software and spreadsheet applicationsProficiency to navigate tablet-based technologyExcellent written and verbal communication skillsGood organizational and time management skillsProfessional appearance and personalityPrior sale experience is a plusPrior experience in the auto and/or flat glass industry is a plusCompensation: $14 - $24 per hour with bonuses, depending upon experience, performance, and abilityAround here, we’re not just glass experts. We’re skilled craftsmen. Makers. Doers. Problem solvers. We’re helping our customers make their homes, cars, and businesses as safe secure as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn’t achieve their own.We are actively interviewing for this position - Apply today and our hiring manager will follow-up!Education and/or Experience· Minimum of high school diploma, college degree preferred.· Computer literacy and the ability to use standard applications, MS Word, Excel, and PowerPoint.· Personality suitable to communication effectively with customers and fellow employees.· Must be insurable with a valid driver’s license and clean driving record to drive a company vehicle.· Professional appearance and personality.· Excellent interpersonal and communication skills (written and verbal).· Must be self-motivated, energetic and results oriented.This Job Is NOT For You If . . .· You say things in your head like “A broken window – what’s the big deal?” To our customers, when glass breaks, it’s an emergency and safety issue. We take it as seriously as they do.· You think working Monday mornings is optional. But our customers depend on us to show up as scheduled. Calling off work at the last-minute impacts not just the customer but the whole team.If you are ready to put your passion for customer service and glass expertise to work, then what are you waiting for?APPLY TODAY!