Customer Service Wizard - Fast-Paced Problem Solver

Domino; Leisure Village (MT); On-site; USD 19,000 - 30,000; Full time

Job summary

Domino is seeking a Customer Service Rep to be the friendly face and voice of the brand, resolving inquiries, processing orders, and guiding customers through returns and exchanges. You'll collaborate with other teams to ensure customer needs are met and maintain product knowledge to assist effectively.

Ideal candidates communicate clearly, stay calm under pressure, and adapt to fast-paced shifts. Prior experience in customer service and CRM usage is advantageous, with a readiness to contribute

Qualifications

• Excellent written and verbal communication.
• Strong interpersonal skills with customers from diverse backgrounds.
• Able to troubleshoot and solve problems quickly.
• Familiarity with computer systems and basic software tools.
• Experience using CRM software to document interactions.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Decode inquiries and provide information quickly and clearly.
• Resolve complaints and turn unhappy customers into satisfied ones.
• Process orders, returns, and exchanges efficiently.
• Coordinate with other departments to address customer needs.
• Maintain up-to-date knowledge of products and offerings.
• Document customer interactions in the CRM system accurately.
• Escalate complex issues to management when needed.
• Participate in team trainings and contribute ideas to improve service quality.
• Aim to meet and exceed performance metrics and quality standards.

Skills

Communication skills

People skills

Problem solving

Tech-savviness

CRM experience

Multitasking

Attention to detail

Team player

Flexibility

Education

High school diploma

Tools

CRM software

Job description

Domino is seeking a Customer Service Rep to be the friendly face and voice of the brand, resolving inquiries, processing orders, and guiding customers through returns and exchanges. You'll collaborate with other teams to ensure customer needs are met and maintain product knowledge to assist effectively.

Ideal candidates communicate clearly, stay calm under pressure, and adapt to fast-paced shifts. Prior experience in customer service and CRM usage is advantageous, with a readiness to contribute