Customer Service/Will Call Manager

Ganahl Lumber Co; Escondido (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Ganahl Lumber Co in Escondido, CA is seeking a Will Call Manager to support our sales team, handle returns, process daily tickets, and manage the open order list for will call orders. This fast-paced role requires multitasking and a customer-first mindset with strong communication and problem-solving abilities.

The ideal candidate will be proficient with Accuterm, scheduling, and ticket writing, and have experience with cash handling and product knowledge across multiple categories.

Qualifications

• 1–2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills

Responsibilities

• Coordinate customer will call (generating and coordinating pick-ups)
• Provide customer services sales support as needed; key in all national accounts special orders and customer orders
• Coordinate van deliveries - generate them for routing and have them picked and staged by warehouse
• Coordinate Intercompany and vendor pick-ups and BRTs
• Back-up for Sales Admin with E-Company, receptionist and other roles as assigned
• Bill add-ons, daily donations, office supply orders, and customer billing only invoices
• Set up UPS shipments through will call when needed
• During down time will perform duties as assigned and work the work queue for incoming calls for customer service
• Support customer request for credit process
• Employee Cash Sales Program - make inventory lists, distribute lists, take orders, hand out orders, and collect and turn in payments

Skills

Excellent attendance

Positive attitude

Accuterm

Scheduling

Ticket writing

Credit memo

Word

Excel

Cash register

Product knowledge

Sales history research

Team collaboration

Verbal & written communication

Tools

Accuterm

Scheduling

Ticket writing

Credit memo

Word

Excel

Cash register

Job description

Will Call Manager

Ganahl Lumber is looking for a Customer Service Manager to join our team in our Escondido team. This position is fast paced and requires the ability to multitask while supporting our sales team and solving problems for our customers. The responsibilities include but are not limited to: Writing MRM’S, locating material and verifying the condition of all returned products, processing of daily sales tickets and MRM’S, managing the open order list for all will call orders, scheduling and assigning work to Order pullers, monitoring turnaround times.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. The ideal candidate should have the following skill set:

• Excellent attendance
• Positive attitude
• Proficient with Accuterm, scheduling, ticket writing, credit memo, with some Word and Excel
• Well versed on cash register
• Product knowledge in multiple categories a plus
• Research of sales history
• Works well with team to accomplish common Goals
• Great communication skills both verbal and written

Responsibilities include:

• Coordinate customer will call (generating and coordinating pick- ups
• Provide customer services sales support as needed; key in all national accounts special orders and customer orders
• Coordinate van deliveries ' generate them for routing and have them picked and staged by warehouse
• Coordinate Intercompany and vendor pick-ups and BRTs
• Back-up for Sales Admin with E-Company, receptionist and other roles as assigned
• Bill add-ons, daily donations, office supply orders, and customer billing only invoices
• Set up UPS shipments through will call when needed
• During down time will perform duties as assigned and work the work queue for incoming calls for customer service
• Support customer request for credit process
• Employee Cash Sales Program 'make inventory lists, distribute lists, take orders, hand out orders, and collect and turn in payments

Requirements:

• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills

About Ganahl Lumber:

Ganahl Lumber Company is the oldest lumberyard and hardware supply store in the State of California. Since 1884, we have been a family and employee owned business selling building supplies and hardware for pro contractorsand DIY enthusiasts alike. Our products include tools, paint, building materials, millwork, doors and windows. With ten convenient store locations, we serve customers throughout the greater Los Angeles metropolitan area.

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Additionally, Ganahl Lumber Company reserves the right to revise the job description at any time. All active employees must be able to satisfactorily perform the essential functions of the position and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Your employment with Ganahl Lumber Company is at will. Nothing in this job description shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of the Ganahl Lumber Company employees.