Swing Shift Supervisor

Ganahl Lumber Co; Anaheim (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Ganahl Lumber in Anaheim is seeking a Swing Shift Supervisor to guide a fast-paced team, coordinate orders, locate materials, and ensure timely processing of daily sales tickets. The role supports our sales team and resolves customer issues with a focus on quality service.

The ideal candidate has 1–2 years of experience in supporting client success, excellent communication skills, and a customer-first mindset. Proficiency with Accuterm, Word, Excel, and scheduling is preferred.

Qualifications

• 1–2 years proven experience in supporting client success.
• Excellent written and verbal communication skills.
• Ability to address complaints and issues with effective solutions and a positive attitude.

Responsibilities

• Process customer orders and locate materials.
• Verify condition of all returned products and process daily sales tickets.
• Manage the open order list for daily orders and schedule work for order pullers.
• Monitor turnaround times and ensure timely completion of tasks.

Skills

Customer service

Multitasking

Teamwork

Verbal & written communication

Problem solving

Education

High School diploma or equivalent

Tools

Accuterm

Word

Excel

Job description

SWING SHIFT SUPERVISOR

Ganahl Lumber is looking for a Swing Shift Supervisor to join our team in our Anaheim team. This position is fast paced and requires the ability to multitask while supporting our sales team and solving problems for our customers. The responsibilities include but are not limited to: Processing customer orders, locating material and verifying the condition of all returned products, processing of daily sales tickets, managing the open order list for all dailyorders, scheduling and assigning work to order pullers, monitoring turnaround times.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. The ideal candidate should have the following skill set:

• Excellent attendance
• Positive attitude
• Proficient with Accuterm, scheduling, ticket writing, credit memo, along with Word and Excel programs
• Product knowledge in multiple categories a plus
• Ability to ensure quality assurance for all loads built on the second shift
• Works well with team to accomplish common Goals
• Great communication skills both verbal and written

Requirements:

• High School diploma or equivalent.
• 1-2 years proven experience in supporting client success.
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service

About Ganahl Lumber:

Ganahl Lumber Company is the oldest lumberyard and hardware supply store in the State of California. Since 1884, we have been a family and employee owned business selling building supplies and hardware for pro contractors and DIY enthusiasts alike. Our products include tools, paint, building materials, millwork, doors and windows. With ten convenient store locations, we serve customers throughout the greater Los Angeles metropolitan area.

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Additionally, Ganahl Lumber Company reserves the right to revise the job description at any time. All active employees must be able to satisfactorily perform the essential functions of the position and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Your employment with Ganahl Lumber Company is at will. Nothing in this job description shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of the Ganahl Lumber Company employees.