Will-Call Customer Experience Lead

Ganahl Lumber Co; Escondido (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Ganahl Lumber Co in Escondido, CA is seeking a Will Call Manager to support our sales team, handle returns, process daily tickets, and manage the open order list for will call orders. This fast-paced role requires multitasking and a customer-first mindset with strong communication and problem-solving abilities.

The ideal candidate will be proficient with Accuterm, scheduling, and ticket writing, and have experience with cash handling and product knowledge across multiple categories.

Qualifications

• 1–2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills

Responsibilities

• Coordinate customer will call (generating and coordinating pick-ups)
• Provide customer services sales support as needed; key in all national accounts special orders and customer orders
• Coordinate van deliveries - generate them for routing and have them picked and staged by warehouse
• Coordinate Intercompany and vendor pick-ups and BRTs
• Back-up for Sales Admin with E-Company, receptionist and other roles as assigned
• Bill add-ons, daily donations, office supply orders, and customer billing only invoices
• Set up UPS shipments through will call when needed
• During down time will perform duties as assigned and work the work queue for incoming calls for customer service
• Support customer request for credit process
• Employee Cash Sales Program - make inventory lists, distribute lists, take orders, hand out orders, and collect and turn in payments

Skills

Excellent attendance

Positive attitude

Accuterm

Scheduling

Ticket writing

Credit memo

Word

Excel

Cash register

Product knowledge

Sales history research

Team collaboration

Verbal & written communication

Tools

Accuterm

Scheduling

Ticket writing

Credit memo

Word

Excel

Cash register

Job description

Ganahl Lumber Co in Escondido, CA is seeking a Will Call Manager to support our sales team, handle returns, process daily tickets, and manage the open order list for will call orders. This fast-paced role requires multitasking and a customer-first mindset with strong communication and problem-solving abilities.

The ideal candidate will be proficient with Accuterm, scheduling, and ticket writing, and have experience with cash handling and product knowledge across multiple categories.