Customer Service & Warranty Coordinator

interiorlogicgroup; Colorado Springs (CO); Presencial; USD 29.000 - 32.000; Jornada completa

Descripción de la vacante

InteriorLogicGroup is seeking a Customer Service Coordinator in Colorado Springs to serve as the main point of contact for warranty and service requests. You will manage intake, scheduling, parts coordination, claims processing, and billing support while ensuring timely resolution and customer satisfaction.

The role requires strong communication, bilingual English/Spanish skills preferred, and experience with SAP and Microsoft Office.

Formación

• High school diploma or GED plus 1 year related experience or training.
• Bilingual English/Spanish communication preferred.
• Proficiency with SAP and Microsoft Office Suite.

Responsabilidades

• Receive and review new customer service requests from multiple sources.
• Coordinate scheduling and communicate with builders to confirm work within 24 hours.
• Verify material availability and estimate repair timelines.
• Create work orders and manage cost tracking and invoicing support.
• Collaborate with Production, Sales, Design Center, Warehouse, and Field Operations.

Conocimientos

Bilingual English/Spanish

Strong communication

Customer service mindset

Educación

High school diploma or GED

Herramientas

SAP

Microsoft Office

Descripción del empleo

InteriorLogicGroup is seeking a Customer Service Coordinator in Colorado Springs to serve as the main point of contact for warranty and service requests. You will manage intake, scheduling, parts coordination, claims processing, and billing support while ensuring timely resolution and customer satisfaction.

The role requires strong communication, bilingual English/Spanish skills preferred, and experience with SAP and Microsoft Office.