Customer Service, Verification Representative - Remote

Working Solutions LLC; United States; Remote; USD 12,000 - 17,000; Part time

Benefits offered by this job

Work from Home

Flexible Hours

Diverse Experience

Supportive Environment

Job summary

Working Solutions LLC is expanding its remote Customer Care program in the United States. Contractors provide customer service from home, with the freedom to set schedules that suit personal needs while supporting diverse clients.

Role emphasizes solid communication, sales readiness, and the ability to handle objections. A dependable home setup is required to ensure consistent service delivery and client satisfaction.

Qualifications

• Excellent customer service skills to build rapport and assist customers.
• Sales skills to encourage customers to take the next step and speak with a licensed agent.
• Ability to overcome objections in conversations with customers.
• Strong multi-tasking to engage with customers while using online systems.

Responsibilities

• Provide quality customer care and support over phone or chat.
• Identify sales opportunities and guide customers toward next steps with agents.
• Navigate online systems while maintaining accuracy and efficiency.
• Meet performance goals and adhere to program requirements.

Skills

Excellent customer service

Sales skills

Overcoming objections

Multi-tasking

Job description

Why Become a Working Solutions PRO?

Work from Home: Ditch the commute and enjoy the comfort of home.

Flexible Hours: Set your own schedule and work when it's convenient for you.

Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.

Supportive Environment: We’re here to help every step of the way!

Earnings Potential

$0.25 per handle minute (English)

$0.30 per handle minute (bilingual Spanish/English)

Minimum guarantee of 37 minutes per hour

Additional incentives available

Schedule

Client hours of operation are:

• Monday-Friday, 7:00am to 8:00pm CST
• Saturday 8:00am to 6:00pm CST
• Sunday, 9:00am to 4:00pm CST

Skills Needed

• Excellent customer service skills needed to build rapport and assist customers.
• Sales skills needed to assume the sale and encourage customers to take the next step and speak with a licensed insurance agent.
• Overcoming objections - contractors must bring strong ability and comfort level with overcoming objections.
• Multi-tasking skills needed to engage with customers while navigating online systems.

Technology Requirements

• Personal computer (no tablet)
• Broadband internet connection, with at least 10 Mbps download speed
• Wired internet connection, like Cable, Fiber Optic or DSL (no Wi-Fi or mobile internet)
• Windows 11 operating system
• Wired USB headset with microphone (Gaming headsets not accepted)
• Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
• Full PC requirements are listed at https://jobs.workingsolutions.com/faqs/

Important Information

Contractors must live in and work from the United States (except CA, NY, PA, WA) on this client program, and all contractors must successfully pass a background check to represent this client.

When you join our Customer Care Crew, you’ll have access to apply to several contracts exclusive to Working Solutions independent contractors.

Our contract hours range from 15 to 40+ hours per week and you can select the hours that are convenient for you! Contract pay rates vary depending on the client, but we make sure we offer the best rate possible to our contractors.

Contractual Relationship

The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.

Date Posted: 2026-09-29

Valid Through: 2026-10-09

Language Requirement: English

Working Solutions

Telecommute

United States

Call Center Customer Service